Senior Software Support Engineer - 24x7 WMS on GCP

Cardinal Health Canada Inc.; Philippines; On-site; PHP 1,100,000 - 2,000,000; Full time

Job summary

Cardinal Health in Bonifacio Global City, Taguig seeks a Senior Analyst, Software Engineer to support the AIMS Warehouse Management System across North American centers. The role includes production support, monitoring, incident resolution, and system upgrades in a 24x7 model.

You will collaborate with infrastructure, SAP, security, and vendor teams; bring strong SQL, Windows Server, and cloud skills, and help ensure reliable operational performance.

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred.
• 4+ years of experience in application development.
• Experience supporting Windows Server environments.
• Experience with SQL queries, troubleshooting, and basic performance analysis.
• Familiarity with DTS, SSIS, and SSRS.
• Understanding of database support and maintenance concepts.
• Familiarity with applications hosted on Google Cloud Platform (GCP).
• Exposure to scripting and automation using PowerShell or Perl.
• Understanding of web application architecture and client/server environments.
• Understanding of enterprise application integrations and APIs.
• Familiarity with REST APIs, SOAP Services, HTTPS protocols, JSON, and XML.
• Basic knowledge of DevSecOps practices and CI/CD pipelines.
• Familiarity with Jenkins.
• Experience using monitoring tools such as Dynatrace and BigPanda.
• Experience or familiarity with ServiceNow, ITIL Framework, SailPoint, and CyberArk.

Responsibilities

• Provide production support through a rotating three-shift support model.
• Monitor application health, system alerts, batch processes, and performance indicators.
• Investigate and resolve application incidents and service requests using ServiceNow.
• Troubleshoot application, database, infrastructure, and integration-related issues.
• Support application version upgrades, patches, and scheduled maintenance activities.
• Maintain incident resolution notes and technical documentation.
• Assist with server maintenance activities, including OS upgrades and patching.
• Work with infrastructure teams to resolve platform availability and security-related issues.
• Perform SQL queries and basic database troubleshooting.
• Assist in identifying application and database performance issues.
• Support SQL Server maintenance activities and coordinate more complex issues with database support teams.
• Engage with network, server, SAP, integration platforms, and vendors for incidents.
• Participate in root cause analysis and corrective actions for recurring incidents.
• Follow change management and deployment processes; coordinate with teams during production changes.
• Support SOX compliance, DR testing, and maintain runbooks.

Skills

Bachelor's degree or equivalent

4+ years experience

Windows Server

SQL queries

SSIS/SSRS/DTS

GCP

PowerShell or Perl scripting

Web app architecture

APIs integration

REST/SOAP/JSON/XML

CI/CD pipelines

Jenkins

Monitoring: Dynatrace/BigPanda

ServiceNow/ITIL/SailPoint/CyberArk

Education

Bachelor's degree or equivalent

Tools

Google Cloud Platform (GCP)

Jenkins

Dynatrace

BigPanda

ServiceNow

SailPoint

CyberArk

Job description

Cardinal Health in Bonifacio Global City, Taguig seeks a Senior Analyst, Software Engineer to support the AIMS Warehouse Management System across North American centers. The role includes production support, monitoring, incident resolution, and system upgrades in a 24x7 model.

You will collaborate with infrastructure, SAP, security, and vendor teams; bring strong SQL, Windows Server, and cloud skills, and help ensure reliable operational performance.