• Provide second-level support for assigned production-related application incidents within established service level requirements and application maintenance in coordination with the vendor where applicable.
• Minimize the occurrence of application incidents by investigating, analyzing, developing and implementing corrective measures as directed.
• Provide support for operational requests received within agreed TAT.
• Provide technical inputs to address maintenance requirements.
• Provide technical inputs for requirements of assigned key initiatives for application stability or customer experience or improve business unit’s operational efficiency.
• Prepare technical design documents where applicable.
• Code programs based on requirements in accordance with company programming standards.
• Perform unit testing, document test results and prepare unit test signoff form; or review other programmers or vendor’s test results where applicable or assigned.
• Provide technical support and/or resolution/fixes to reported errors during systems testing/systems integration testing and user acceptance testing where needed.
• Prepare application for implementation in test and production environments with the necessary documents according to the change control standard.
• Provide technical input if there is proposed service catalogue item for handled application, deliver automation or provide procedures and monitor implementation of the service catalogue.
• Work with other IT Delivery units personnel to plan and execute service transition activities of applications.
• Maintain the application section of the Technical Recovery Procedure of the supported application.
• Train, as necessary, other Programmer Analysts on application functionality and features, Department and Division function, guidelines and processes to be followed; provide technical guidance to other programmers where needed.
• Perform other related functions that may be assigned from time to time.
Directly Reporting to: IPI Operations Supervisor/Marketing Consultant
PRIMARY SKILLS: