Senior SOC Analyst for QA and Training Team

nAble; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Medical and dental insurance

Generous PTO and observed holidays

Employee Stock Purchase Program

Pension with company-contribution

Monthly grab & go onsite pantry

Job summary

N-able is seeking an MDR QA & Training Analyst to improve incident handling accuracy, refine documentation, and deliver training that raises MDR performance. You’ll review SOC cases, ensure alignment with playbooks, and provide structured feedback to analysts.

You will help onboard new team members, develop training content, and create knowledge base materials while collaborating with cross-functional teams to drive quality improvements.

Qualifications

• 3-5 years of experience in a SOC, MDR, or IT quality assurance/training role.
• Demonstrated experience in case review, auditing, or training delivery.
• Bachelor’s degree in Cybersecurity, Information Systems, or related field (or equivalent work experience).
• CompTIA Security+, or equivalent DoD 8570 / 8140 IAT Level II certification.
• Certifications in training, education, or quality assurance (e.g., CompTIA CTT+, ISO 9001, ISC2 CC) preferred.
• Strong analytical and detail‑oriented approach to reviewing SOC work.

Responsibilities

• Quality assurance of SOC investigations and case reviews.
• Validate adherence to procedures, runbooks, and compliance.
• Deliver and evaluate training programs for SOC staff.
• Collaborate with cross‑functional teams to implement quality improvements.

Skills

SOC/MDR experience

Training delivery

Case review/auditing

Bachelor’s degree in Cybersecurity

CompTIA Security+

Education

Bachelor’s degree in Cybersecurity or related field

Job description

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

The MDR QA & Training Analyst ensures quality and consistency across SOC operations by reviewing case investigations, validating adherence to procedures, and supporting analyst enablement. This role is integral to improving the accuracy of incident handling, refining documentation, and delivering training that raises the overall standard of MDR performance.

What You’ll Do

Quality Assurance and Case Review

• Perform detailed reviews of SOC cases, ensuring investigations meet quality standards.
• Verify that incident documentation aligns with runbooks, playbooks, and compliance requirements.
• Provide structured feedback to SOC Analysts and elevate recurring issues to leadership.

Training and Enablement

• Assist in onboarding new SOC team members by delivering training modules.
• Help develop training content, exercises, and knowledge base materials.
• Conduct refresher training sessions to ensure adherence to evolving processes.

Process Improvement and Development

• Identify gaps in case handling or procedural compliance.
• Recommend improvements to workflows, training content, and documentation standards.
• Collaborate with cross‑functional teams to implement quality improvements.

Cross‑Team Collaboration

• Partner with teams to ensure consistency in MDR operations.
• Provide feedback on quality trends to SOC Managers and leadership.
• Serve as a liaison between operations and training teams to align objectives.

What You’ll Bring

• 3-5 years of experience in a SOC, MDR, or IT quality assurance/training role.
• Demonstrated experience in case review, auditing, or training delivery.
• Bachelor’s degree in Cybersecurity, Information Systems, or related field (or equivalent work experience).
• CompTIA Security+, or equivalent DoD 8570 / 8140 IAT Level II certification.
• Certifications in training, education, or quality assurance (e.g., CompTIA CTT+, ISO 9001, ISC2 CC) preferred.
• Strong analytical and detail‑oriented approach to reviewing SOC work.
• Ability to design, deliver, and evaluate training programs.
• Proficiency in SOC documentation standards, incident response workflows, and quality metrics.
• Effective written and verbal communication skills.

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.