Senior MDR Quality & Training Analyst

nAble; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Medical and dental insurance

Generous PTO and observed holidays

Employee Stock Purchase Program

Pension with company-contribution

Monthly grab & go onsite pantry

Job summary

N-able is seeking an MDR QA & Training Analyst to improve incident handling accuracy, refine documentation, and deliver training that raises MDR performance. You’ll review SOC cases, ensure alignment with playbooks, and provide structured feedback to analysts.

You will help onboard new team members, develop training content, and create knowledge base materials while collaborating with cross-functional teams to drive quality improvements.

Qualifications

• 3-5 years of experience in a SOC, MDR, or IT quality assurance/training role.
• Demonstrated experience in case review, auditing, or training delivery.
• Bachelor’s degree in Cybersecurity, Information Systems, or related field (or equivalent work experience).
• CompTIA Security+, or equivalent DoD 8570 / 8140 IAT Level II certification.
• Certifications in training, education, or quality assurance (e.g., CompTIA CTT+, ISO 9001, ISC2 CC) preferred.
• Strong analytical and detail‑oriented approach to reviewing SOC work.

Responsibilities

• Quality assurance of SOC investigations and case reviews.
• Validate adherence to procedures, runbooks, and compliance.
• Deliver and evaluate training programs for SOC staff.
• Collaborate with cross‑functional teams to implement quality improvements.

Skills

SOC/MDR experience

Training delivery

Case review/auditing

Bachelor’s degree in Cybersecurity

CompTIA Security+

Education

Bachelor’s degree in Cybersecurity or related field

Job description

N-able is seeking an MDR QA & Training Analyst to improve incident handling accuracy, refine documentation, and deliver training that raises MDR performance. You’ll review SOC cases, ensure alignment with playbooks, and provide structured feedback to analysts.

You will help onboard new team members, develop training content, and create knowledge base materials while collaborating with cross-functional teams to drive quality improvements.