Senior Sales Representative-Monterrey

Sandoz; Mexico; On-site; PHP 3,750,000 - 5,625,000; Full time

Job summary

Sandoz is seeking a Sales Representative to drive customer interactions and sales growth, acting as the face of our customer experience and building deep relationships with healthcare professionals and stakeholders to deliver value for patients.

The role requires leveraging data, engaging in value-based conversations, and collaborating with cross-functional teams to expand market share while upholding ethics and compliance.

Qualifications

• Established Network to target Customer Group desirable.
• Sales in Healthcare / Pharma / related business.

Responsibilities

• Drive Competitive Sales Growth.
• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
• Drive sales performance through the skillful orchestration of positive customer experiences.
• Engage and Build Relationships.
• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz.
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time).
• Develop Deep Customer Insights and Understanding.
• Gather insights on the customer’s business to uncover what is important to them.
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans.
• Deliver Value to Customers and Patients.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.

Skills

Account Management

Commercial Excellence

Communication Skills

Compliance

Conflict Management

Cross-Functional Coordination

Customer Insights

Ethics

Healthcare Sector

Influencing Skills

Negotiation Skills

Selling Skills

Technical Skills

Job description

Job Description Summary

The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable biosimilar and generic medicines. As we move forward on this new and ambitious path, unique opportunities will arise, both professionally and personally. Join us—the future is in our hands!

Major accountabilities

• • Drive Competitive Sales Growth
  • Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions
  • Drive sales performance through the skillful orchestration of positive customer experiences
  • Engage and Build Relationships
  • Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities
  • Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
  • Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz
  • Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
  • Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
  • Develop Deep Customer Insights and Understanding
  • Gather insights on the customer’s business to uncover what is important to them
  • Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations
  • Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
  • Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
  • Deliver Value to Customers and Patients
  • Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
  • Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don’t seem right.
• Live by Sandoz Code of Ethics and Values and Behaviors.

Key performance indicators

• To be populated at local level, based on the guidance that will follow from I Field Engagement Performance Management Council outcomes.

Minimum Requirements: Work Experience

• Established Network to target Customer Group desirable.
• Sales in Healthcare / Pharma / related business.

Skills

• Account Management.
• Commercial Excellence.
• Communication Skills.
• Compliance.
• Conflict Management.
• Cross-Functional Coordination.
• Customer Insights.
• Ethics.
• Healthcare Sector.
• Influencing Skills.
• Negotiation Skills.
• Selling Skills.
• Technical Skills.

Languages

• English.

Why Sandoz?

Generic and biosimilar medicines are the backbone of the global pharmaceutical industry. Sandoz, a leader in this sector, provided more than 900 million treatments to patients in over 100 countries in 2024. Through investments in new development capabilities, production facilities, acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients access high-quality, affordable medicines in a sustainable way. Our open and collaborative culture is powered by talented and ambitious colleagues in an agile and collegial environment with impactful, flexible, and hybrid careers—where diversity is welcomed and personal growth is supported.

Commitment To Diversity And Inclusion

We are committed to creating an exceptional and inclusive work environment and diverse teams that represent the patients