Senior SaaS Systems Administrator

Asia-Select; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Asia-Select is seeking a Senior SaaS System Administrator to ensure reliability, security, and performance of our cloud platforms and internal SaaS applications. You will lead SaaS operations, automate tasks, and collaborate with engineering, security, and service delivery teams.

Responsibilities include implementing security controls, managing user access, and driving efficiency across SaaS tools. The role reports to IT leadership and engages with cross-functional teams.

Qualifications

• Experience managing SaaS-based systems, preferably in a senior or leadership role.
• Experience mentoring teams in SaaS operations and service delivery.
• Strong security knowledge: IAM, RBAC, API security, MFA, SSO.

Responsibilities

• Administer and support core SaaS platforms, ensuring reliability and performance.
• Manage user provisioning, access control, and license optimization.
• Implement security best practices: MFA, SSO, RBAC, and conditional access.
• Develop automations to streamline administrative tasks and reduce manual work.
• Troubleshoot SaaS incidents; maintain runbooks and knowledge base.
• Collaborate with engineering, security, and stakeholders; assist vendor management.

Skills

SaaS leadership

Team mentoring

Security concepts

Governance

Reliability

Tools

Microsoft 365

Atlassian

Salesforce

ServiceNow

Slack

Job description

The Senior SaaS System Administrator plays a central role in ensuring the reliability, security, and performance of the company’s cloud-based platforms and internal SaaS applications. This position supports both operational excellence and continuous improvement by managing day-to day administration, optimizing system configurations, and partnering with engineering, security, and service delivery teams.

KEY RESPONSIBILITIES

You will:

• SaaS Platform Administration
  • Manage, configure, and maintain core SaaS applications (e.g., Microsoft 365, Atlassian, Salesforce, ServiceNow, Slack, and other enterprise tools).
  • Oversee user lifecycle management, including provisioning, deprovisioning, access control, and license optimization.
  • Monitor system performance, availability, and usage patterns to ensure optimal operation.
• Security & Compliance
  • Implement and enforce security best practices across all SaaS platforms, including MFA, SSO, RBAC, and conditional access policies.
  • Collaborate with the company’s security teams to support audits, risk assessments, and compliance initiatives (ISO 27001, SOC 2, GDPR).
  • Monitor for suspicious activity, misconfigurations, and vulnerabilities within SaaS environments.
• Automation & Optimization
  • Develop and maintain automation scripts and workflows to streamline administrative tasks and reduce manual effort.
  • Identify opportunities to improve system efficiency, reduce costs, and enhance user experience.
  • Support integration efforts between SaaS platforms using APIs, web hooks, and automation tools
• Incident & Problem Management
  • Troubleshoot and resolve SaaS-related incidents, service disruptions, and performance issues.
  • Act as an escalation point for complex technical issues raised by service desk or internal teams.
  • Maintain documentation, runbooks, and knowledge base articles.
• Collaboration & Stakeholder Support
  • Work closely with engineering, IT operations, cybersecurity, and business stakeholders to understand requirements and deliver solutions.
  • Participate in vendor management activities, including evaluating new SaaS tools and managing renewals.
  • Support onboarding and training initiatives for new tools and features.

QUALIFICATIONS:

• Proven experience managing and supporting SaaS-based systems and platforms, ideally in a senior or leadership capacity.
• Experience leading or mentoring teams responsible for SaaS operations, administration, and service delivery.
• Strong understanding of core security concepts related to SaaS environments, including:
  • Role-Based Access Control (RBAC)
  • Identity and Access Management (IAM)
  • API security
  • Authentication and authorization principles
  • General SaaS security best practices
• Ability to assess and manage security risks associated with business-critical SaaS applications.
• Experience driving operational excellence, governance, and system reliability across SaaS platforms.

Work Schedule: Monday to Friday

Shift Schedule: Mid-Shift (3x onsite)

Location: BGC, Taguig City