Senior Quality Evaluator — Contact Center QA & Insights

Concentrix; Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

Concentrix in Manila is seeking a Senior Quality Evaluator to monitor and assess inbound/outbound calls, emails, and chats for accuracy against quality standards. The role supports program performance improvements and provides insights to stakeholders.

Responsibilities include calibration sessions, internal quality audits, maintaining knowledge bases, and contributing to process improvements that drive scorecards and profitability goals.

Job description

Concentrix in Manila is seeking a Senior Quality Evaluator to monitor and assess inbound/outbound calls, emails, and chats for accuracy against quality standards. The role supports program performance improvements and provides insights to stakeholders.

Responsibilities include calibration sessions, internal quality audits, maintaining knowledge bases, and contributing to process improvements that drive scorecards and profitability goals.