Senior QA Lead - iGaming, Compliance & Insights

Agile Consulting & Services Inc.; Makati; On-site; PHP 446,400 - 781,200; Full time

Benefits offered by this job

Performance Bonus

Incentives

Office Parties

Job summary

A leading consulting firm in Makati is seeking a Senior QA Analyst responsible for leading quality assurance initiatives within an iGaming account. This role requires 3-5 years of BPO experience, with a strong focus on iGaming processes, and includes advanced auditing, mentoring QA analysts, and ensuring regulatory compliance. Ideal candidates possess strong analytical, decision-making, and communication skills, along with a Bachelor's degree. The position offers performance bonuses and other incentives.

Qualifications

• Bachelor’s degree in any field preferred.
• 3–5+ years of BPO experience, with at least 1–2 years in a QA role.
• Strong experience in iGaming accounts required.

Responsibilities

• Conduct advanced quality audits across interactions related to iGaming services.
• Lead calibration sessions with QA team, operations, and clients.
• Analyze quality data to identify trends and performance gaps.
• Mentor and coach QA Analysts to ensure alignment with quality standards.

Skills

BPO experience

Experience in iGaming accounts

Analytical skills

Communication skills

MS Excel proficiency

Education

Bachelor’s degree

Job description

A leading consulting firm in Makati is seeking a Senior QA Analyst responsible for leading quality assurance initiatives within an iGaming account. This role requires 3-5 years of BPO experience, with a strong focus on iGaming processes, and includes advanced auditing, mentoring QA analysts, and ensuring regulatory compliance. Ideal candidates possess strong analytical, decision-making, and communication skills, along with a Bachelor's degree. The position offers performance bonuses and other incentives.