Senior Process Operations Manager (BPO) | Remote | Nightshift

MicroSourcing; Zamboanga City; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

An established industry player is seeking a Senior Process Operations Manager to lead process optimization and automation initiatives within the BPO sector. This role requires a strategic thinker with over 10 years of experience, including 5 years in leadership. You will drive efficiency and quality by collaborating with cross-functional teams and implementing cutting-edge technologies like RPA and AI. Join a company that values diversity and fosters an inclusive culture, offering competitive rewards and opportunities for career growth. If you're passionate about operational excellence and want to make a significant impact, this role is perfect for you.

Benefits

Competitive Rewards

Healthcare Coverage

Paid Time-Off

Group Life Insurance

Performance Bonuses

Flexible Work Arrangements

Career Growth Opportunities

Inclusive Culture

Qualifications

• 10+ years in process optimization with at least 5 years in leadership.
• Deep understanding of BPO operations and performance management.

Responsibilities

• Develop strategies for process optimization and automation in BPO.
• Lead teams to redesign operational workflows and implement automation.

Skills

Process Optimization

Business Process Transformation

Operational Excellence

Leadership

Analytical Skills

Problem-Solving

Communication Skills

Stakeholder Management

Education

Bachelor's Degree in Business Administration

Master's Degree

Tools

UiPath

Automation Anywhere

Blue Prism

Job description

Discover your 100% YOU with MicroSourcing!

Position: Senior Process Operations Manager (BPO)

Location: Harton, Parañaque

Work setup & shift: Remote | Night shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Senior Process Operations Manager (BPO), you will:

• Develop and implement comprehensive strategies for process optimization and automation across BPO operations to drive efficiency, quality, and scalability.

• Lead cross-functional teams and process optimization specialists to identify, assess, and redesign operational workflows.

• Collaborate with internal stakeholders to uncover inefficiencies and implement automation solutions using Robotic Process Automation (RPA) and AI technologies.

• Oversee the deployment of automation tools and monitor their impact through defined KPIs and performance metrics.

• Drive standardization of processes, maintain thorough documentation, and promote adoption of best practices across teams.

• Partner with technology teams on digital transformation initiatives and provide training and guidance to client teams on process improvement and automation.

• Act as a strategic advisor to leadership, offering data-driven insights and recommendations for ongoing operational excellence.

• Stay informed on industry trends, tools, and technologies related to process optimization and intelligent automation.

What You Need:

Non-negotiables:

• 10+ years of experience in process optimization, business process transformation, or operational excellence within the BPO industry, with at least 5 years in a leadership role.

• Deep understanding of BPO operations, including client engagement, workflow optimization, and performance management.

• Experience with RPA, AI, and automation technologies, including RPA tools such as UiPath, Automation Anywhere, or Blue Prism, with a proven ability to implement and scale solutions.

• Proven track record of implementing successful process improvement initiatives and automation projects.

• Exceptional analytical, problem-solving, decision-making, and project management skills, with a focus on data-driven decision-making.

• Strong leadership and team management abilities, with experience leading cross-functional teams.

• Excellent communication, stakeholder management, and interpersonal skills, with the ability to influence and collaborate effectively across teams and with clients.

Preferred skills/expertise:

• Bachelor's degree in Business Administration, Engineering, Information Technology, or a related field; Master's degree preferred.

• Relevant certifications in process improvement methodologies (e.g., Six Sigma, Lean) and automation technologies are a plus.

About MicroSourcing:

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU:

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply