Senior Platform Support Specialist (Hybrid)

London Stock Exchange Group; Taguig; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement planning

Paid volunteering days

Job summary

A leading global financial markets provider is hiring a Customer Support Executive in Metro Manila, Philippines. You'll provide timely support for the Refinitiv Data Platform, manage customer enquiries efficiently, and resolve issues while maintaining client satisfaction. The role requires problem-solving skills, a university degree, and a focus on customer service. Experience in a contact center and knowledge of APIs/Python is beneficial. The position offers a hybrid working model with flexible hours.

Qualifications

• Experience in a customer service or contact center environment preferred.
• Expert understanding of relevant Refinitiv products and data.
• Strong ability to manage and resolve customer enquiries efficiently.

Responsibilities

• Respond to customers’ enquiries efficiently and effectively.
• Log and classify calls into the CRM system.
• Manage resolution processes for data and product-related enquiries.

Skills

Problem solving

Customer service orientation

Information probing skills

Analytical skills

Flexibility in working hours

Communication skills

Education

University degree in information technology or related

Tools

Knowledge of APIs

Python

Linux/DOS knowledge

Job description

A leading global financial markets provider is hiring a Customer Support Executive in Metro Manila, Philippines. You'll provide timely support for the Refinitiv Data Platform, manage customer enquiries efficiently, and resolve issues while maintaining client satisfaction. The role requires problem-solving skills, a university degree, and a focus on customer service. Experience in a contact center and knowledge of APIs/Python is beneficial. The position offers a hybrid working model with flexible hours.