Senior Platform Engineer: Cloud Contact Center & Integrations

Five9; Manila; On-site; PHP 1,300,000 - 1,800,000; Full time

Benefits offered by this job

Company stocks

Annual merit increase

Night shift differential pay

HMO with free dependents

Retirement Plan

Life Insurance

Internet and meal allowance during WFH

Job summary

Five9 is seeking a Senior Platform Engineer to deliver high-quality implementation services for cloud contact center solutions. This role involves leading deployments and ensuring successful project delivery while mentoring team members.

The ideal candidate will have extensive experience in SaaS and contact center technologies, with skills in integrations and advanced projects. Benefits include company stocks, HMO for dependents, and competitive pay.

Qualifications

• Minimum of 12 years of experience in Contact Center or SaaS.
• 7 years as a Contact Center Software Professional Services Consultant.
• Ability to articulate SSO requirements and solutions.

Responsibilities

• Lead requirements gathering and product training.
• Build customer trust and align business needs with solutions.
• Handle escalated implementations and mentor junior staff.

Skills

Advanced Technical Skills

Communication Skills

Customer Management

Programming Knowledge

Education

Graduate of IT or related technical course

Tools

Salesforce

NetSuite

Zendesk

ServiceNow

Dynamics 365

Job description

Five9 is seeking a Senior Platform Engineer to deliver high-quality implementation services for cloud contact center solutions. This role involves leading deployments and ensuring successful project delivery while mentoring team members.

The ideal candidate will have extensive experience in SaaS and contact center technologies, with skills in integrations and advanced projects. Benefits include company stocks, HMO for dependents, and competitive pay.