Management Trainee

Genpact Services LLC; Bataan; On-site; PHP 260,000 - 360,000; Full time

Job summary

Genpact is seeking a Management Trainee in Customer Care to lead a team of process associates in day-to-day operations. You will plan and drive employee engagement initiatives, coach staff for development, and monitor performance to meet business goals.

The role requires a bachelor’s degree, strong communication and analytical skills, and the ability to thrive in a fast-paced service center. A can-do attitude and MS Office proficiency are valued traits for success.

Qualifications

• Bachelor’s degree required.
• Customer service experience preferred.
• Strong people management and coaching skills.
• Excellent communication and interpersonal abilities.
• Proven ability to work in a fast-paced, high-volume service center.

Responsibilities

• Lead a team of process associates in daily operations, planning and supervising workflows.
• Drive employee engagement, rewards, and recognition to boost performance and reduce attrition.
• Coach staff for career development and conduct performance reviews.
• Monitor team performance and provide constructive feedback per standards.
• Align processes with other units to meet business goals and reduce risks.
• Identify operational improvements and drive process quality initiatives.
• Handle conflicts and support special projects within responsibilities.
• Ensure compliance with department and regulatory standards.

Skills

People management

Customer service experience

Communication skills

Analytical skills

Multi-tasking ability

Can-do attitude

Education

Bachelor’s degree

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Management Trainee, Customer Care!

Responsibilities

• Leads a team of process associates in day-to-day functions, including directing, planning, supervising and evaluating the work of assigned staff. Coordinates workflow to achieve the volume encouraged to meet operational requirements.
• Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
• Develops staff by assessing assigned staff’s proficiencies and promote training and career planning; coaches employees for career development.
• Monitors performance of his team according to established standards. Provides performance feedback on associates. Prepares fair, accurate and detailed performance reviews.
• Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize potential business risk and possible revenue loss.
• Develops relationships and communicates issues of importance within the department and/or business unit.
• Recognizes and recommends operational improvement. Promotes and maintains the accuracy and quality of services, deliverables, and content and direct process improvement projects.
• Uses appropriate tools to manage conflict; responds to operational issues within defined areas of responsibility while handling special projects.
• Monitors and ensures compliance with department, business unit, and regulatory agency standards and practices.
• Performs other duties that may be assigned from time to time.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor’s degree

Preferred Qualifications / Skills

• Proficient in MS Office (Excel, Word, Powerpoint, etc.)
• High energy and commitment levels and possess “can-do-attitude” at all times
• High people management skills
• Ability to perform in a fast-paced and high-volume service center
• Ability to multi-task alongside compliance to the process
• Good analytical skills
• Goodcommunication and interpersonal skills
• Customer Service experience required

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.