Senior Operations Manager

Virtual Staffing Solutions; Leyte; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Virtual Staffing Solutions is seeking a Senior Operations Manager in the Philippines. The role requires strong leadership, strategic thinking, and extensive experience in overseeing operations, ensuring service delivery meets client expectations and performance targets.

You will lead the operations team, develop and implement strategies, monitor KPIs, manage resources, and maintain client relationships in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Master's degree preferred.
• Senior operations management experience in a BPO or similar industry.
• Strong leadership and people management with the ability to inspire and motivate teams.
• Analytical and data-driven decision making capabilities.
• Knowledge of BPO operations, processes, and best practices.
• Ability to develop and implement operational strategies and drive improvements.
• Excellent communication and client relationship skills.

Responsibilities

• Provide leadership to the operations team and foster a positive environment.
• Develop and implement operational strategies aligned with company goals.
• Monitor KPIs, analyze data, and identify areas for improvement.
• Build and maintain strong client relationships and ensure satisfaction.
• Manage resource planning including staffing and technology needs.
• Identify operational risks and ensure regulatory compliance.
• Collaborate with cross-functional teams for seamless operations.
• Communicate updates and insights to senior management.

Skills

Leadership

People Management

Data-driven Decision Making

Analytical Thinking

Communication Skills

Client Relationship Management

Time Management

Adaptability

Education

Bachelor's Degree

Operations Management

Master's Degree Preferred

Job description

3 - 5 Years

PROBATIONARY

Job Description

The Senior Operations Manageris responsible for overseeing overall operations, ensuring efficient and effective service delivery. This role requires strong leadership, strategic thinking, and operational expertise to meet or exceed performance targets, quality standards, and client expectations.

Responsibilities:

• Provide strong leadership and guidance to the operations team, fostering a positive work environment.
• Develop and implement operational strategies aligned with company goals.
• Monitor performance against KPIs, analyze data, and identify areas for improvement.
• Build and maintain strong client relationships, addressing concerns and ensuring satisfaction.
• Manage resource planning and allocation, including staffing and technology needs.
• Identify and mitigate operational risks, ensuring compliance with regulations and company policies.
• Collaborate with cross-functional teams to ensure seamless operations.
• Communicate effectively with senior management, providing regular updates and insights.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred).
• Proven experience in a senior operations management role within a BPO or similar industry.
• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Sound knowledge of BPO operations, processes, and industry best practices.
• Demonstrated ability to develop and implement operational strategies and drive continuous improvement initiatives.
• Exceptional communication and interpersonal skills, with the ability to build strong client relationships.
• Proficiency in using technology and software applications relevant to BPO operations.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills, with the ability to manage multiple projects and deadlines simultaneously.