Senior Observability Engineer (Elastic & AWS)

HedgeServ; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

The Senior ITSMA Observability Engineer at HedgeServ designs and develops the Elastic and Prometheus Stack, along with AWS Observability tools, to monitor and manage HedgeServ’s critical applications and infrastructure. You will operate and design the monitoring tools portfolio, including alerting, dashboards, and the end-to-end framework supporting HedgeServ’s systems.

You will collaborate with the ITSMA Monitoring and Analytics Team to build secure, scalable solutions using Elastic Cloud Stack

Qualifications

• Experience with Elastic Cloud and AWS Managed Prometheus.
• Knowledge of installation, system tasks, data collection, network troubleshooting, data pipelines, and cluster administration.
• Proficient in Python, Bash, PowerShell, Painless, and other scripting languages.
• Extensive ELK Stack expertise: Elasticsearch, Logstash, Kibana, Beats, APM, X-Pack, REST API integration.
• Skilled in evaluating and tuning Elastic clusters, configurations, indexing, search performance, security, and administration.
• Proficient with Prometheus, Grafana, AWS observability tools, and their performance, security, and management.
• Experienced with security integrations (Windows SAML, LDAP, Kerberos) in Elasticsearch.
• Adept with AWS services: CloudWatch, CloudTrail, Kubernetes, Docker, Lambda.
• Integrated Elastic alerting with third-party ticketing tools.
• Experience in implementing observability AI agents and frameworks for automated analysis, incident detection, and proactive resolution across complex systems.

Responsibilities

• Design, build, secure, maintain, optimize, and document solutions using Elastic Cloud Stack and AWS-managed Prometheus.
• Collaborate with the ITSMA Monitoring and Analytics Team to implement observability tooling.
• Develop alerts via Elastic Watcher and Kibana Alerts integrated with ticketing tools and MS Teams.
• Lead IT infrastructure monitoring projects and vendor management.
• Participate in agile sprint meetings and share progress to align with organizational requirements.

Skills

Elastic Stack

Prometheus

Python scripting

Terraform

Ansible

Kibana

ETL pipelines

Education

Technical Degree in Information Technology

Tools

Elasticsearch

Logstash

Grafana

AWS CloudWatch

OTEL (OpenTelemetry)

Kubernetes

Terraform

Job description

The Senior ITSMA Observability Engineer at HedgeServ designs and develops the Elastic and Prometheus Stack, along with AWS Observability tools, to monitor and manage HedgeServ’s critical applications and infrastructure. You will operate and design the monitoring tools portfolio, including alerting, dashboards, and the end-to-end framework supporting HedgeServ’s systems.

You will collaborate with the ITSMA Monitoring and Analytics Team to build secure, scalable solutions using Elastic Cloud Stack