Senior NetSuite Support & Strategy Leader

Appficiency Inc; Manila; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Appficiency Inc in Manila seeks a Senior Support Consultant to own the strategy, delivery, and ongoing success of our NetSuite Managed Services across 8–10 client accounts. You will drive high-quality service delivery, build trusted client relationships, and shape platform optimization.

You will lead a team of consultants, coordinate with project delivery and client stakeholders, manage escalations, and ensure projects stay on time and within scope.

Qualifications

• Bachelor's degree in Business, Information Systems, or a related field.

Responsibilities

• Lead and mentor the Managed Services team, providing guidance and escalation support to consultants.
• Own the support strategy and solutioning for 8-10 client accounts, ensuring alignment with client goals and industry best practices.
• Oversee end-to-end service delivery, including incident management, enhancement requests, technical assessments, and ongoing optimization.
• Serve as the primary client contact for strategic support conversations, roadmap planning, and prioritization of enhancements.
• Collaborate with client stakeholders to understand business needs, provide thought leadership, and recommend platform improvements.
• Monitor and drive performance against key service metrics (SLA adherence, CSAT scores, ticket resolution rates).
• Lead solution design and support strategy discussions to ensure scalable client environments.
• Partner with project delivery teams to ensure smooth post-implementation transitions.
• Identify opportunities for expanded client engagement, including upsell potential or advisory initiatives.
• Refine support methodologies and best practices to drive operational excellence.

Skills

NetSuite expertise

Client-facing communication

Solutioning

Stakeholder management

Team leadership

Education

Bachelor's degree in Business/IS or related

NetSuite certifications ( Administrator / Consultant )

Tools

Zendesk

Jira

ServiceNow

Celigo

Dell Boomi

Mulesoft

Job description

Appficiency Inc in Manila seeks a Senior Support Consultant to own the strategy, delivery, and ongoing success of our NetSuite Managed Services across 8–10 client accounts. You will drive high-quality service delivery, build trusted client relationships, and shape platform optimization.

You will lead a team of consultants, coordinate with project delivery and client stakeholders, manage escalations, and ensure projects stay on time and within scope.