Senior MSP Infrastructure Engineer (Projects & Escalation) | Remote | Night

Goodman Tech BPO OPC; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Real project ownership across clientEn

Fully remote after onboarding

Business-grade laptop provided

Job summary

Goodman Tech BPO OPC in the Philippines is seeking a senior, hands-on Infrastructure Engineer for a dedicated MSP seat. You will own infrastructure projects from scoping through build, migration and cutover, and you’ll do the hands-on work yourself rather than purely architect or manage.

You serve as the escalation point for junior and after-hours engineers and you’ll lead calls with end customers. This is a hands-on engineering role with remote work after onboarding, and occasional office

Qualifications

• 10+ years in infrastructure engineering, preferably with MSP experience.
• Hands-on delivery of migrations, security and endpoint projects.
• Strong written and spoken English for leading customer calls.

Responsibilities

• Own infrastructure projects from scoping through build, migration and cutover.
• Perform hands-on engineering work, not solely architecture or management.
• Act as escalation point for junior and after-hours engineers.
• Lead calls with end customers and coordinate with stakeholders.

Skills

Migrations

Identity management

Server administration

Networking (FortiGate)

MSP tooling

English communication

Tools

Autotask

Kaseya

IT Glue

Job description

The Role

This is a senior, dedicated seat with a managed services provider. You own infrastructure projects from scoping through build, migration and cutover, and you do the hands-on work yourself. You’re also the escalation point for junior and after-hours engineers, and you lead calls with end customers. This is hands-on engineering, not an architecture or management role.

Why This Seat

• Real project ownership across many client environments
• Fully remote after two weeks of onboarding at our BGC office
• Business-grade laptop provided

You’re a Fit If

You have 10+ years in infrastructure engineering, mostly at MSPs, including senior or escalation-level work. You’ve built and cut over projects yourself and can walk us through them. You’re careful and detail-driven, because one wrong firewall rule or CA policy can take a customer down.

Must-Haves

• Migrations: M365 tenant-to-tenant and Google Workspace to M365 (BitTitan or similar), on-prem to Azure
• Identity and endpoint: Intune, Conditional Access, hybrid AD / Entra ID, MFA rollouts
• Servers: Windows Server and Hyper-V builds and upgrades, including VMware to Hyper-V
• Network: strong FortiGate configuration for new deployments and replacements
• MSP tooling: daily use of a PSA, an RMM and a documentation platform (e.g. Autotask, Kaseya, IT Glue)
• Clear spoken and written English for leading customer calls

Nice to Have

Meraki, SonicWall, Aruba or Fortinet switching. SASE / zero trust, SSO, EDR, email security, DNS filtering, PAM. SharePoint migrations, RDS, AVD. AZ-104, AZ-305, MS-102, MD-102 or Fortinet NSE.

Work Setup

Fixed night shift, 10:00pm to 7:00am Manila time (11:00pm to 8:00am from November to March), with a one-hour lunch. After onboarding you work remotely, with one or two office visits a month. You’ll need reliable home internet with a backup connection, and backup power.