Senior Medical Receptionist & Patient Admin Lead

Staff Domain Inc; Metro Manila; In loco; PHP 3.049.000 - 4.355.000; Tempo pieno

Vantaggi offerti da questo lavoro

HMO

Dental

Life Insurance

Paid Leaves

Descrizione del lavoro

Riverview Mind Clinic is seeking an experienced Senior Medical Receptionist to lead patient-facing administration in a busy psychiatric practice in Australia. You will handle enquiries, appointments, referrals and patient records, working closely with psychiatrists and the admin team to ensure smooth operations.

The role requires strong Australian healthcare experience, excellent communication, confidentiality and the ability to manage sensitive interactions.

Competenze

• 4–5+ years of medical administration experience
• Familiar with Australian healthcare system and Medicare
• Experience with psychiatry or mental-health administration preferred
• Strong English communication and confidentiality knowledge
• Ability to follow SOPs and escalate when needed

Mansioni

• Answer calls and manage patient enquiries
• Book, reschedule and cancel appointments using Gentu
• Manage psychiatrist diaries and availability
• Fill cancelled appointments and manage HealthEngine bookings
• Process referrals via email, fax and Medical-Objects
• Create and maintain patient records with demographic data
• Review referrals for completeness and follow up missing information
• Send new patient forms and clinic information
• Follow up on incomplete paperwork
• Coordinate appointments with patients after referrals are clinically accepted
• Maintain patient waiting lists and Telehealth support
• Record patient interactions and administrative actions in Gentu
• Assist psychiatrists with diary management and task lists
• Respect psychiatrists’ administrative preferences and outstanding tasks
• Provide receptionist coverage during clinic hours
• Provide backup support to other staff
• Escalate clinical matters to clinicians when needed

Conoscenze

Medical administration

Diary management

Billing & rebates

Patient communication

Privacy compliance

Gentu experience

Telehealth support

Referral management

Confidentiality

System troubleshooting

Strumenti

Gentu

HealthEngine

Medical-Objects

Descrizione del lavoro

Riverview Mind Clinic is seeking an experienced Senior Medical Receptionist to lead patient-facing administration in a busy psychiatric practice in Australia. You will handle enquiries, appointments, referrals and patient records, working closely with psychiatrists and the admin team to ensure smooth operations.

The role requires strong Australian healthcare experience, excellent communication, confidentiality and the ability to manage sensitive interactions.