Senior Medical Receptionist & Admin Lead (Mental Health)

Zohorecruit; Eastern Manila District; Sur place; PHP 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

HMO

Dental insurance

Life insurance

Paid leaves

Team events

Résumé du poste

Staff Domain Inc. in Ortigas, Philippines is seeking a Senior Medical Receptionist / Patient Administration Officer to manage patient-facing administration within a busy psychiatric practice servicing Australia.

You will work closely with psychiatrists and the admin team to handle enquiries, diaries, referrals, waiting lists, and telehealth coordination. The ideal candidate has strong Australian healthcare administration experience, Medicare billing knowledge, and diary management skills.

Qualifications

• 4–5+ years of medical administration experience.
• Strong Australian healthcare administration experience.
• Experience within a specialist medical practice is highly preferred.
• Psychiatry or mental-health administration experience is strongly preferred.
• Strong understanding of Australian Medicare billing and claiming.
• Experience with complex medical billing, including refunds, invoices, payment issues, rebates and correcting billing transactions.
• Experience with DVA and ideally WorkCover processes.
• Strong appointment and diary management experience, including coordinating multiple doctors.
• Experience managing patient referrals, reviewing referral information and booking patients according to the clinical requirements.
• Strong patient communication experience, including handling sensitive or potentially distressed patients professionally.
• Experience managing medical correspondence, emails, documents and administrative tasks while maintaining confidentiality.
• Understanding of Australian healthcare privacy and confidentiality requirements.
• Strong computer literacy and experience using medical/practice-management systems (Gentu preferred).
• Ability to follow SOPs with sound judgement and escalate when needed.
• Attention to detail and methodical approaches to billing, referrals and patient records.

Responsabilités

• Answer patient enquiries and manage calls professionally.
• Book, reschedule and cancel appointments using Gentu.
• Manage psychiatrist diaries and availability.
• Fill cancelled appointments and manage HealthEngine bookings.
• Process referrals via email, fax, Medical-Objects and other pathways.
• Create and maintain accurate patient records and GP information.
• Follow up missing referral information and paperwork.
• Send patient forms and clinic information.
• Coordinate Telehealth appointments.
• Manage waiting lists and administrative enquiries.
• Escalate clinical matters to the appropriate clinician.

Connaissances

Medical administration

Diary management

Patient communication

Billing & claims

Privacy & confidentiality

Gentu

Outils

Gentu

HealthEngine

Medical-Objects

Description du poste

Staff Domain Inc. in Ortigas, Philippines is seeking a Senior Medical Receptionist / Patient Administration Officer to manage patient-facing administration within a busy psychiatric practice servicing Australia.

You will work closely with psychiatrists and the admin team to handle enquiries, diaries, referrals, waiting lists, and telehealth coordination. The ideal candidate has strong Australian healthcare administration experience, Medicare billing knowledge, and diary management skills.