Senior Manager, Service Enablement & Ops Excellence

CCEP; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Coca-Cola Europacific Partners Plc in Taguig, Philippines, is seeking a Senior Manager for Service Enablement onsite. You will lead the Shared Services Centre team, manage workforce planning, analytics and communication to ensure efficient service delivery and continuous improvements across multiple functions.

The role focuses on optimizing operations, governing SLAs and KPIs, and partnering with local and international teams to drive performance and cost effectiveness.

Qualifications

• Deep understanding of operational processes in a shared services environment.
• Strong analytical skills to analyze data, identify trends and improve performance.
• Excellent written and verbal communication across channels.
• Ability to lead through change and adapt to new processes and priorities.
• Familiarity with CRM, ERP, and other operational software; strong Excel skills.

Responsibilities

• Lead and manage a high-performing service enablement team within the Shared Services Centre.
• Ensure service levels, SLAs, and KPIs are met and continuously improved.
• Oversee resource allocation and scheduling to maintain staffing and performance.
• Analyze workforce data to guide future requirements and staffing decisions.
• Monitor performance and participate in SLA governance meetings and process optimization forums.
• Drive continuous improvement initiatives to reduce costs and improve service quality.
• Provide Management with KPI reporting and insights to inform decisions.
• Coordinate with in-country and above-country teams to align goals and initiatives.
• Lead change initiatives, ensuring smooth transitions and adequate training.

Skills

Operations leadership

Analytical reasoning

Communication

Change management

Process improvement

Education

Bachelor’s degree in Business Administration / Operations Management / related field

Tools

CRM platforms

ERP tools

MS Excel

Job description

Coca-Cola Europacific Partners Plc in Taguig, Philippines, is seeking a Senior Manager for Service Enablement onsite. You will lead the Shared Services Centre team, manage workforce planning, analytics and communication to ensure efficient service delivery and continuous improvements across multiple functions.

The role focuses on optimizing operations, governing SLAs and KPIs, and partnering with local and international teams to drive performance and cost effectiveness.