Senior Manager HR - #109664

iQor; Hinoba-an; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

iQor is seeking a Senior Regional HR Leader to guide HR strategy across multiple sites in the region. You will work closely with regional leadership to ensure effective deployment of HR practices that align with company strategy and culture.

The role requires guiding HR policy, driving employee engagement, and overseeing HR systems implementation while maintaining strong relationships with business leaders. Bachelor's degree in HR or related field is required; a Master’s is preferred.

Qualifications

• 8+ years of HR leadership experience.
• Management experience required.
• Experience in call center or repair industries preferred.

Responsibilities

• Lead regional HR strategy aligned with business goals.
• Collaborate with regional leaders to ensure consistent HR practices.
• Drive employee relations and engagement initiatives across sites.
• Support HR systems implementation and data-driven decision making.
• Provide input to HR leadership reviews and regional goals.

Skills

Leadership

HR Management

Call Center Experience

Education

Bachelor's degree in HR or related field

Master's degree preferred

Job description

Posted Date: 08/27/2026

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

Provides regional Human Resources leadership and support an organization that can consistently exceeds business objectives through the effective deployment of HR strategy, systems, policies, tools and practices that are aligned with Company strategy and culture.

Responsibilities:

• Acts as an extension of the HR Leadership Team in region.
• Secures/Commands Sr. Leadership accountability with other senior regional leaders.
• Develops strong relationships and works closely with the business leaders and HR Managers in the region for timely, relevant and value added delivery of HR service.
• Creates Regional HR strategy that aligns with the business strategy.
• Drives consistency of HR practices across all sites, in relation to iQor, and leverage the sharing of best practices wherever possible.
• Leads M&A efforts from an HR perspective.
• Collaborates with other Legal, and Corporate Communications, to help drive a series of employee relations and communication initiatives that foster communication and exchange between management and employees.
• Conducts ongoing reviews of Company policies and procedures, and adherence thereto, that relate to our people.
• Raises region-level concerns to the Human Resource Leadership Team for visibility.
• Collaborates with other Regional leaders to assure consistency of overall approach.
• Develops working relationships across key cities with government officials where necessary.
• Supports the implementation of HR Systems across all sites in the region, and effectively utilize the current HR Systems to improve HR information sharing and decision making.
• Effectively handles and resolves escalation/hotline cases that are directed to regional HR and to provide leadership support in key employee incidents.
• Tracks key HR indicators across the region and recommend corrective actions when trending the wrong way.
• Actively supports and participate in regional HR initiatives and activities where required.
• Helps build and develop a credible and effective HR team across the region.
• Provides input to HR Manager reviews, and provide input as to goals for the upcoming performance period.
• Drives employee engagement efforts, including understanding what motivates our people in region.
• Performs other duties as assigned.

Skills Requirements:

• 8 or more years of experience in HR or related field. Management experience required.
• Prior work experience in call center and/or repair industries preferred.

Education Requirements:

Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Human Resources, Business Administration or related field preferred. Master's Degree preferred.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.