Senior Manager, Global Marketing - Elite Sales

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Melco Resorts & Entertainment Limited in Manila seeks a Senior Manager, Global Marketing – Elite Sales to drive customer development and retention for Premium Direct Market segments. You will support day-to-day marketing activities and collaborate with the Elite Services team to ensure high guest relations across Melco properties.

The role requires 3+ years in supervision within gaming or hospitality, strong leadership, and excellent communication skills.

Qualifications

• Minimum of 3 years in a supervisory role within gaming, hospitality or related industry.
• Extensive knowledge of Elite Services for Global Market.
• Strong familiarity with local and diverse cultures.

Responsibilities

• Promote services and products for Global Marketing customers of City of Dreams Manila.
• Develop acquisition, retention and service plans for Global Marketing.
• Maintain loyalty by personal contact and exceptional service.
• Build professional relationships with Global Marketing customers regularly.

Skills

Leadership

Communication

Interpersonal skills

Presentation

Microsoft Office

Analytical skills

Time management

Problem solving

Education

College degree or above

Tools

Microsoft Office

Excel

Outlook

Job description

## Senior Manager, Global Marketing - Elite SalesApply: City of Dreams Manila: Full time: Posted Today: End Date: December 8, 2026 (27 days left to apply): REQ15190REQ15190 Senior Manager, Global Marketing - Elite Sales (Open)POSITION SUMMARY:The Senior Manager, Global Marketing – Elite Sales is responsible in working hand in hand with the Vice President, Global Marketing in customer development and retention, and to facilitate the overall development of Premium Direct Market segments at City of Dreams Manila to generate revenues and build profitable customer relationships. Assist in managing the day-to-day marketing activities as assigned by the Vice President, Global Marketing and works closely with Elite Services team in ensuring that a high standard of guest relations is provided to all Global Marketing patrons, in accordance with established service standards. PRIMARY RESPONSIBILITIES:1.Promotes services and products for Global Marketing customers of City of Dreams Manila.2.Develops and oversees the acquisition, retention and service of Global Marketing and supports programs and strategies specifically geared towards the Global market.3.Retain Global Marketing customers and increases loyalty by serving as their personal contact and ensuring excellent customer service is delivered.4.Establishes close professional relationships with the Global Marketing customers on a regular basis.5.Keep abreast with the latest information regarding City of Dreams Manila’s Li Ying Club Rolling Programs and all other promotions.6.Liaise with the Elite Services team to ensure that Elite customers experience a remarkable visit.7.Ensure that customer programs are established, marketed and implemented in an efficient manner.8.Meet and greet customers when needed.9.Remains in contact with the Top 50 customers in the Philippines & Globally.10.Develops and maintains the profile of every key Global Marketing customer and liaise with Elite Services to ensure that the have a remarkable experience at all Melco properties, primarily at City of Dreams Manila.11.Ensures that projects and reports are completed and submitted in a timely manner.12.Complies with all relevant local and corporate laws, rules & regulations, policies and procedures at all times.13.Works toward achieving both individual and team goals as one team.14.Supervises and assists in the opening and settlement of accounts15.Perform other duties as may assigned by the immediate superior from time to time. KEY PERFORMANCE INDICATORS:Customer Service1.Ensures that all customers enjoy a positive experience which results to brand loyalty.2.Ensures delivery of excellent and exceptional customer service in accordance with City of Dreams Manila service standards3.Measures customer satisfaction4.Gathers information to build customer profile database.5.Communicates information regarding new high-potential customers to relevant Marketing Office.6.Strong product knowledge. Marketing1.Utilizes every Global customer contact as an opportunity to market City of Dreams Manila. Gains feedback on events and initiatives and identifies possible competition threats.2.Initiates programs to drive repeat Global Marketing visitsCompliance1.Ensures that City of Dreams meets its regulatory obligations by demonstrating personal awareness of all relevant legislation and managing employee compliance with all City of Dreams Manila policies and procedures.2.Maintains strict confidentiality and understands breach implications.3.Conducts annual competency tests.Financial Objective1.Performs all aspects of the role always mindful of the impact of his/her actions or decisions have on the profitability of City of Dreams Manila2.Knowledge of foreign currency exchange3.Manages costs associated with complimentary/promotional initiatives QUALIFICATIONS:I.Experience1.Minimum of 3 years and/or above experience in a supervisory role within the gaming, hospitality or related industry.2.Possesses an extensive knowledge of the Elite Services for Global Market3.Strong and extensive knowledge on local and other culture. II.EducationCollege graduates and above are preferredIII.Skills / Competencies1.Computer literate2.Excellent communication (verbal and written), interpersonal skills and presentation3.Proficiency in foreign languages (Bahasa Indonesia, Korean, Nihongo, Mandarin and/or Cantonese) is an advantage.4.Able to define problems, collect data, establish facts, and draw valid conclusions5.Able to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables6.Posses a strong analytical skills and responsiveness to business opportunities7.Able to analyses collected data in the report format8.Ability to handle disputes, escalating where required along with all pertinent information.9.Excellent organizational and time management skills11.Has leadership skills in customer service12.Proficient in Microsoft Office programs including Microsoft Office, Excel and Outlook13.Knowledge of electronic and paper based filing systemsIV.Other Attributes1.Customer Service Leadership2.Ability to easily build rapport with both and external customers3.Ability to maintain high confidentiality and handle sensitive issues with discretion and efficiency4.Diplomatic with customers, assertive with direct reports without being aggressive.5.Possesses the following traits – Flexibility, approachable, exemplifies integrity, enthusiastic, highly motivated, organized, cooperative, efficient, has sense of humour, pays attention to detail6.Excellent grooming, hygiene and presentation7.Motivating, ability to positively boost team morale8.Able to work on rotating shifts9.Good leadership skills and able to supervise the team### About UsMelco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.