Senior Manager - Compliance Quality Assurance

Visa; Pasay; On-site; PHP 1,200,000 - 1,900,000; Full time

Job summary

Visa in Manila is seeking a Senior Manager, Quality Assurance to lead a 3-person Philippines team within Currencycloud’s QA framework, overseeing monthly QA execution and controlling QA documentation. You will mentor staff, ensure alignment with regulatory requirements, and partner with Visa leadership to drive robust QA outcomes.

The role emphasizes AML/Financial Crime discipline, cross-functional collaboration, and timely testing of compliance controls, with an in-office expectation of 3 days

Qualifications

• QA leadership and quality assurance
• AML and Financial Crime risk management
• UK/Regulatory compliance knowledge

Responsibilities

• Lead and develop a team located in the Philippines.
• Manage and deliver Currencycloud QA execution monthly.
• Train and mentor the QA team and provide coaching across time zones.
• Own QA documents: QA Methodology, Desktop Procedures, Monthly QA Workbook, Monthly QA Results Deck.
• Lead projects to enhance QA across compliance processes and sampling.
• Collaborate with peer QA to deliver cross-functional initiatives.
• Prepare and present monthly QA results to senior leadership.

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Senior Manager, Quality Assurance (QA) will be primarily responsible for overseeing, developing, delivering, and maintaining Currencycloud’s Quality Assurance (QA) Methodology and procedures, along with supporting Visa Director of Quality Assurance Compliance with the ongoing development and implementation of Quality Assurance processes monitoring Visa’s financial crime compliance operations. The Senior Manager, QA will Manage and lead a team of 3. The Senior Manager QA will also train and mentor the Currencycloud Quality Assurance team as a subject matter expert with deep understanding of Currencycloud’s compliance operations, risks, clients, and systems.

• Lead, Manage and develop a team located in the Philippines.
• Manage and lead the Currency Cloud QA execution timely on a monthly basis.
• Train and mentor the Currencycloud QA team. Ensure effective communication and collaboration between team members across time zones and cultures. Provide regular feedback, coaching, training, and mentorship to the team.
• Own the key QA documents and workbooks, including the QA Methodology, QA Desktop Procedures, Monthly QA Workbook Template, and Monthly QA Results Deck.
• Lead and deliver projects to enhance QA for Currencycloud, such as expanding QA to additional compliance processes, and enhancing sampling methodology.
• Collaborate with peer QA functions to deliver cross-functional initiatives.
• Shared responsibility for preparation and presentation of monthly QA results to senior compliance leadership and process owners, including supporting QA team members to prepare and present monthly test results.
• Collaborate with Currencycloud compliance leadership and compliance process owners to share findings, themes, and root causes, and help first-line compliance functions drive better QA outcomes.
• Maintain strong, collaborative relationships with Currencycloud senior compliance leadership, compliance process owners, and cross-functional peers in the Visa QA function.
• Support the Visa Director of QA Compliance to respond to requests for information from internal and external stakeholders (e.g. internal and external auditors, and requests from regulators).
• Execute QA testing for Currencycloud compliance processes and establish themes and root causes for findings.
• Keep abreast of developments in financial crime legislation and regulation in jurisdictions where Currencycloud holds authorisation to provide financial services.
• Support Visa Director of QA Compliance as required on projects and any other ad hoc regulatory compliance projects.
• Promote and embed the Currencycloud Assurance team culture and Visa leadership principles in the team.
• Maintain strong record keeping concerning testing, changes and rationales.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What we’re after…

Essential

• A strong detailed understanding of quality assurance along with the core pillars of effective risk management around AML and Financial Crime..
• Recognized compliance and/or audit qualification (ICA, ACAMS or similar) and/or educated to relevant degree level.
• Excellent operational knowledge and understanding of UK regulations and legislation including, but not limited to, the Payment Services Regulations, Criminal Finances Act and their application.
• A strong team player with a positive attitude, who has attention to detail, extremely organised and shows initiative.
• A clear communicator, with a high standard of written English.
• Team management experience – ideally with both domestic and international direct reports.

Preferred

• At least 5 years’ Quality Assurance experience within Financial Services or cross border payments institution.
• Able to take a flexible and agile approach and respond to changing priorities.
• Adept at working independently and multi-tasking.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.