Senior Loan Processor (Au Mortgage) - Mercury

D2B; Philippines; On-site; PHP 887,000 - 1,062,000; Full time

Benefits offered by this job

Future growth opportunities

Direct access to Principal Broker

Loom video SOPs & AI tools

Job summary

D2b is actively seeking a Senior Mortgage Loan Processor for AU mortgage support. The role emphasizes end-to-end handling of residential loan files, including complex income scenarios for self-employed clients.

You will work with the Principal Broker to optimize processes, leverage Loom for SOPs, and apply AI tools to improve efficiency. Based in the Philippines, the position follows AU business hours and offers growth within a dynamic offshore team.

Qualifications

• Minimum 2+ years of direct Australian residential mortgage loan processing.
• Ability to read and analyze self-employed income documents including tax/statements.
• Proficiency with Connective CRM tools (Mercury/Nexus).
• Strong knowledge of Australian lender policies and BID compliance.
• Excellent written and verbal English communication.
• Self-directed, proactive in a lean, fast-moving environment.

Responsibilities

• End-to-End Loan Processing & File Preparation from collection to settlement.
• Portfolio management: rate reviews and repricing with lenders.
• Maintain CRM data in Connective Mercury/Nexus and support scheduling.
• Create and refine repeatable workflows using Loom and AI tools.
• Collaborate with Principal Broker to streamline processing.

Skills

Mortgage processing

Australian lender policies

CRM: Connective Mercury

CRM: Connective Nexus

English communication

Self-directed work

Tools

Connective Mercury

Connective Nexus

Loom

Job description

Senior Loan Processor (AU Mortgage) - Mercury

Salary : ₱2,000 - 2,000 monthly

Company : D2b

Job Type : Full Time Philippines

Job Description - Senior Loan Processor (AU Mortgage) - Mercury

Description

Position : Senior Loan Processor
Salary : $2,000 AUD / month
Working Hours & Conditions : AU Business Hours

ABOUT THE COMPANY:
The client is a high-performing Australian mortgage brokerage dedicated to providing tailored finance solutions- ranging from residential and self-employed lending to SMSF and commercial finance.

ROLE OVERVIEW

We are currently scaling operations and looking for a highly capable, autonomous Senior Mortgage Loan Processor to join as our core operational right hand. This is a foundational role within the business for an experienced processor who takes pride in owning the end-to-end file pipeline, with long-term potential to expand responsibilities as the team grows.

You will take complete ownership of the end-to-end residential loan processing workflow, freeing up the Principal Broker to focus on high-level client strategy, referral partner relationships, and business growth. We deal with a high volume of complex files, including self-employed clients, company structures, and business owners.

We need someone who can hit the ground running with minimal hand-holding. You should be comfortable reading complex financial documents, navigating lender portals, and working comfortably within an evolving, tech-forward environment.

RESPONSIBILITIES:

1. End-to-End Loan Processing & File Preparation

• Manage loan applications from initial document collection through to settlement.
• Review and analyze complex income documents—including personal tax returns, company financial statements, ATO notices of assessment (NOA), and profit & loss statements.
• Fact-check data, run calculations, and ensure files comply with Best Interest Duty (BID) and lender requirements.
• Package and submit clean, fully documented loan applications to lenders via ApplyOnline / LIXI.
• Actively track, manage, and clear lender MIRs (More Information Required) to push applications swiftly through to formal approval.

2. Portfolio Management & Rate Reviews

• Conduct proactive rate reviews and lodge repricing requests with existing lenders to ensure clients maintain competitive interest rates.
• Pull regular portfolio reports to identify clients due for annual reviews or fixed-rate expiry follow-ups.
• Draft and send templated client emails regarding pricing outcomes, rate changes, and refinancing opportunities.

3. Workflow & Admin Support

• Maintain accurate CRM data and status updates within Connective Mercury / Nexus.
• Assist in organizing client reviews and booking follow-up appointments for the Principal Broker.
• Collaborate with the Principal Broker to document, refine, and optimize repeatable processing workflows using video (Loom) and modern AI tools.

Requirements

Non-Negotiables (Must-Haves)

• Minimum 2+ years of direct experience in Australian residential mortgage loan processing.
• Proven ability to read and analyze self-employed income documents, including business financial statements and complex tax returns.
• Proficiency with Connective CRM tools (Connective Mercury or Connective Nexus platform experience highly preferred).
• Deep understanding of Australian lender policies, ApplyOnline, and standard broking compliance (BID).
• Exceptional written and verbal English communication skills (comfortable drafting client-facing emails and liaising with Australian lender BDMs/credit assessors).
• Self-directed mindset: able to problem-solve independently and operate effectively in a lean, fast-moving environment.

Nice-to-Haves

• Prior experience handling SMSF (Self-Managed Super Fund) mortgage applications or exposure to commercial/asset finance files.
• Familiarity with modern productivity tools, including Loom video SOPs and AI-assisted workflow tools.

Benefits

What We Offer & Business Environment

• Future Growth: Opportunity to expand into broader support functions and leadership as the business adds further processing support down the line.
• Modern Workstyle: Direct access to the Principal Broker, asynchronous video training (Loom), and leverage of AI tools to streamline repetitive task friction.
• Competitive Compensation: Competitive offshore salary packaged based on relevant Australian broking experience.
• Stability: Stable, long-term full-time role aligned with standard Australian business hours.

Original job Senior Loan Processor (AU Mortgage) - Mercury posted on GrabJobs ©.