Senior IT Engineer (MSP+WFH + Benefits)

RemotePro.Ph

Philippines

Remote

PHP 1,339,000 - 2,009,000

Full time

10 days ago

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Benefits offered by this job

Permanent Work from Home

Competitive Salary

HMO

Mental health programs thru HMO

Maternity Assistance thru HMO (female)

Paid Vacation Leave

Technology Allowance

Internet Allowance

Weekly Payout

Career growth and advancement

Job summary

RemotePro.ph is seeking a Senior IT Engineer in a fully remote role based in the Philippines. You will be the Tier 3 escalation point, focusing on building systems, automations, and processes to prevent incidents and reduce ticket volumes.

You will own client environments, mentor juniors, and lead from the front in a fast-moving MSP setting. You should bring 5+ years in IT with MSP experience, strong Windows Server and Active Directory skills, robust networking knowledge, and hands-on RMM/PSA

Qualifications

5+ years of IT experience, minimum 2 in an MSP or multi-client environment.
Deep proficiency in Windows Server (2016-2022), Active Directory, DNS/DHCP, Group Policy, and virtualization (VMware/Hyper-V).
Strong networking fundamentals - routing, switching, VLANs, firewall management.
Microsoft 365 and Azure experience (AZ-104 level or equivalent).
PowerShell scripting proficiency and automation focus.
Hands-on experience with RMM and PSA platforms.
VOIP support experience (3CX or similar).
Strong diagnostic skills and mentoring capability.
Self-directed with proactive communication and ownership.
Long-term mindset and willingness to grow with the company.

Responsibilities

Serving as the Tier 3 escalation point for complex issues across servers, networks, cloud platforms, and endpoint security — diagnosing root causes, not patching symptoms.
Proactively auditing client environments to catch risks, vulnerabilities, and inefficiencies before they become incidents.
Building monitoring, alerting, and automation that catches problems early — or eliminates them entirely.
Leading infrastructure projects end-to-end — cloud migrations, M365 deployments, network overhauls, security implementations.
Writing and maintaining PowerShell scripts that turn repetitive manual tasks into automated, reliable processes.
Mentoring junior engineers so that they leave sharper and more capable.
Communicating clearly with clients and vendors — technical enough to be credible, human enough to build trust.
Documenting everything you touch so clearly that others can build on it without asking questions.

Skills

Tier 3 Escalations

Automation mindset

PowerShell

Windows Server

Active Directory

Networking basics

MS365 & Azure

RMM/PSA tools

VOIP 3CX

Documentation

Mentoring

Tools

Datto

HaloPSA

NinjaRMM

3CX

Job description

About the Role:

You're not here to close tickets faster. You're here to make sure the same problem doesn't come back - and ideally, to catch it before it ever reaches a ticket queue.

We're looking for a Senior IT Engineer who thinks like an automator and operator first, a firefighter second. You'll handle complex Tier 2/3 escalations when they arise, but your real work is building the systems, automations, and processes that prevent issues from happening in the first place. You'll own client environments, lead from the front technically, and raise the standard of the team around you.

The Mindset We're Looking For

The best engineers we've worked with share a few traits:

They hate doing the same thing twice. If they fix something manually, their next thought is: "How do I make sure no one - including me - has to do this again?"
They take ownership. From the moment a problem is theirs, it's theirs until it's fully resolved, documented, and won't come back
They think upstream. Instead of asking "how do I fix this faster?" they ask "why is this happening, and how do I prevent it?"
They communicate clearly. Status, blockers, and resolutions are shared openly - before being asked for
They keep learning. Twelve months from now, they know more than they do today - without anyone telling them to

Who Thrives Here

People who want to do genuinely good work, be trusted by their team, and build something that lasts. We move fast and hold a high bar - but we've also built an environment where people are respected, given real ownership, and invested in over time. Those things aren't in conflict here.

We're a growing MSP, which means not every process is fully documented and not every system is perfect yet. For the right engineer, that's not a problem - it's the opportunity to shape how we operate, not just execute within it.

This Role Is Not for You If:

You need step-by-step direction to know what to do next
You fix the symptom and move on without asking why
You treat documentation as someone else's responsibility
You're comfortable letting a ticket sit without following through
Your outside commitments regularly affect your availability and focus
You're looking for a stable, low-pressure remote job with a predictable routine

There's no judgment in that list - it's just not the environment. We'd rather be honest now than waste each other's time.

Responsibilities:

What You'll Do

You'll walk into a fast-moving MSP environment where clients depend on you and junior engineers look to you. Your job isn't just to solve the problem in front of you - it's to make sure the team and the environment are better because you were there.

That looks like:

Serving as the Tier 3 escalation point for complex issues across servers, networks, cloud platforms, and endpoint security - diagnosing root causes, not patching symptoms
Proactively auditing client environments to catch risks, vulnerabilities, and inefficiencies before they become incidents
Building monitoring, alerting, and automation that catches problems early - or eliminates them entirely
Leading infrastructure projects end-to-end - cloud migrations, M365 deployments, network overhauls, security implementations - from scoping through delivery
Writing and maintaining PowerShell scripts that turn repetitive manual tasks into automated, reliable processes
Mentoring junior engineers so that when they come to you stuck, they leave sharper and more capable - not more dependent
Communicating clearly with clients and vendors - technical enough to be credible, human enough to build trust
Documenting everything you touch so clearly that others can build on it without asking you a single question

5+ years of IT experience, minimum 2 in an MSP or multi-client environment - you've seen enough environments to know what good looks like
Deep proficiency in Windows Server (2016-2022), Active Directory, DNS/DHCP, Group Policy, and virtualization (VMware/Hyper-V) - you don't need to look up the basics
Strong networking fundamentals - routing, switching, VLANs, firewall management (SonicWall, Fortinet, or Meraki); you can trace a problem through the stack
Solid Microsoft 365 and Azure experience (AZ-104 level or equivalent) - you know the platform well enough to administer, troubleshoot, and advise clients on it
PowerShell scripting proficiency - you write scripts that work, that others can read, and that solve real operational problems
Hands-on experience with RMM and PSA platforms (Datto, HaloPSA, NinjaRMM, or equivalent) - you know how to use your tools, not just log into them
VOIP support experience (3CX or similar) - you can configure, troubleshoot, and advise without escalating
Strong diagnostic skills - you find root causes, not just the closest available fix
Natural mentor - you make the engineers around you better without making them dependent on you
Self-directed once you understand the environment - but you ask smart questions early to get there
Honest communicator - you say what's happening clearly and on time, even when the update isn't good news
Long-term mindset - you want to grow with a company, not job-hop

How Onboarding Works (And How That Changes)

We're honest about how we work with new team members.

In your first weeks and months, you'll have real hands-on support from the team. We'll work closely with you to understand client environments, our standards, our tools, and how we operate. We expect questions - and we'll give you the time to learn.

As you show what you can do - and you will - that involvement steps back quickly. Trust grows fast here. People who demonstrate ownership, judgment, and quality work earn autonomy quickly. People who consistently deliver end up with significant latitude to shape their work, their tools, and their clients' environments.

We don't want to over-direct people who don't need it. But we also don't believe in throwing someone in without context and calling it autonomy. We earn each other's trust through real work - then we get out of the way.

What Success Looks Like

At three months: You've taken full ownership of your client environments. Escalations from junior engineers are getting cleaner answers - and fewer of them. You know where the gaps are and you've already started closing them.

At six months: Recurring issues in your client environments are measurably down - because you automated them away, not just resolved them faster. Your documentation and scripts are becoming what the team reaches for first.

At twelve months: Clients notice the quality difference. The "this issue again?" moments have dropped significantly. Junior engineers are visibly sharper from working with you. You've shaped how we operate - and RemotePro.ph is investing in your next step.

How We Work

We trust our people to do great work and we give them the space to do it. There's real work to be done - clients depend on us - but we understand that doing meaningful work means making decisions, and sometimes those decisions won't be right on the first try. That's how we find the right path. We don't punish thoughtful mistakes. We learn from them and move forward.

We're a growing MSP, so not every system is perfect yet and not every process is documented. That's part of why we need someone like you - to help us build the automations, processes, and systems that make us better as we grow.