Senior Internal Application Support Analyst

768 TP ICAP Management Services Ltd (Philippines Branch); Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

768 TP ICAP Management Services Ltd (Philippines Branch) is seeking a motivated individual for a Level 2 Support role in Taguig. This high-profile position focuses on supporting and implementing trading systems while maintaining strong internal customer relationships.

The ideal candidate will efficiently monitor application functionality, act as second-level support, and perform change management tasks. Proficiency in Windows Server, Unix/Linux environments, and SQL is essential for success in this role.

Qualifications

• Proficient in Windows Server operating systems.
• Experience with SQL (T‑SQL, SQL Server Management Studio).
• Strong grasp of change management processes.

Responsibilities

• Monitor trading application functionality and performance.
• Act as second-level support for incidents and requests.
• Create documentation for application setup and procedures.

Skills

Windows Server

Unix/Linux

SQL

Shell scripting

Change management

HTML

Tools

Ansible

TFS

Jenkins

Job description

Role Overview

An exciting opportunity for a motivated candidate to join an experienced team charged with the implementation and support of Trading Systems from a Level2 Support perspective. This high-profile, business‑facing role works with the core technologies that enable TPICAP to lead the electronic trading business. The candidate will focus on day‑to‑day support and implementation of TP/ICAP trading systems, documentation, and creation of new tools, while maintaining and developing internal customer relationships.

Responsibilities

• Monitor and oversee all trading application functionality and system performance.
• Act as second‑level support, troubleshooting incidents and escalated requests from the business.
• Handle installation requests from QA and Development (bug fixes, upgrades, enhancements) in accordance with established baselines, policies and procedures.
• Build and deploy trading applications with required third‑party tools in staging and production environments.
• Write scripts (Shell, Perl, PowerShell, SQL) to automate installation, monitoring and data gathering for system health checks.
• Create documentation (runbooks, remedies to known problems, troubleshooting steps) for application setup and procedures.
• Attend meetings and conference calls discussing production issues, scheduled changes, and upcoming projects.
• Manage and perform changes through the change lifecycle; submit change‑control requests, document changes in non‑production and production environments, and follow up on status until completion.
• Act as Senior Analyst within the team, serving as an internal escalation point for junior members and handling major projects.
• Serve as Deputy to the Regional Team Lead: manage ticket queues, delegate to team members, ensure accurate shift handovers, and oversee the team during the Team Lead’s absence.
• Manage the team’s shift schedule, approve requests and changes in ServiceNow, attend urgent management and regulatory requirements, and participate in required meetings.
• Follow the ITIL framework support model for Change, Incident, Request and Problem management.

Experience & Competencies

• Proficient in Windows Server operating systems.
• Power user of Unix/Linux environments.
• Experience with SQL (T‑SQL, SQL Server Management Studio).
• Working knowledge of networking tools (ssh, sftp, traceroute).
• Shell scripting proficiency (PowerShell, Bash, Perl).
• Strong grasp of change management processes and ITIL‑based support models.
• Experience with monitoring/observability tooling.
• Strong analytical and problem‑solving skills, with solid documentation experience (deploying software, writing functional procedures).
• Desired automation tools: Ansible, TFS, Jenkins.
• Knowledge of HTML, JavaScript, and CSS is preferred.
• Some experience with SQL language and databases is a major plus.

Location

Philippines – Ecoprime Building – Taguig City

Equal Opportunity Employer

TPICAP is an equal opportunity employer and encourages all qualified individuals to apply.