Senior Insurance Operations Leader

WNS; Quezon; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

WNS, part of Capgemini, is a global leader in intelligent operations and transformation, seeking a Senior Group Manager in Insurance Policy Administration & Customer Servicing. The role requires steering end-to-end policy lifecycles, managing large teams, and delivering revenue and margin improvements across client engagements.

The successful candidate will integrate operational excellence with risk and governance, foster client partnerships, and build leadership capabilities to sustain

Qualifications

• Minimum 5 years in a senior operations leadership role.
• Strong insurance experience, especially Policy Administration.
• Proven track record in driving revenue, margin, and cost optimization.

Responsibilities

• Lead end-to-end policy lifecycle for Insurance ops.
• Translate priorities into strategies and measurable results.
• Drive governance, performance management, and risk controls.
• Develop leaders and build a high-performing organization.

Skills

Leadership

Operations management

Insurance operations

P&L management

Strategic planning

Stakeholder management

Transformation

Coaching

Education

Bachelor's degree

Job description

WNS, part of Capgemini, is a global leader in intelligent operations and transformation, seeking a Senior Group Manager in Insurance Policy Administration & Customer Servicing. The role requires steering end-to-end policy lifecycles, managing large teams, and delivering revenue and margin improvements across client engagements.

The successful candidate will integrate operational excellence with risk and governance, foster client partnerships, and build leadership capabilities to sustain