Insurance Policy Operations Director

WNS Assistance; Muntinlupa; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

WNS, a Capgemini subsidiary, seeks a Senior Group Manager to lead Insurance Policy Administration and Customer Servicing across end-to-end policy lifecycle. You will shape strategy, drive operational excellence, and balance client outcomes with risk and financial performance.

The role requires at least 5 years in senior operations leadership, strong insurance domain knowledge (Policy Administration, Property & Casualty or related operations), and proven ability to build capable leaders, manage

Qualifications

• Minimum 5 years in a senior operations leadership role.
• Experience leading large-scale insurance operations.
• Proven ability to drive revenue, margin, and customer outcomes.
• Strong governance, risk, and transformation capabilities.

Responsibilities

• Lead end-to-end Insurance Policy Administration & Customer Servicing operations.
• Translate priorities into clear strategies, operating plans, and measurable results.
• Drive a culture of operational excellence, accountability, and continuous improvement.
• Manage SLA/KPI delivery and the financial health of the operation.

Skills

Executive presence

Stakeholder management

Communication

Influencing skills

Strategic thinking

Financial acumen

Job description

WNS, a Capgemini subsidiary, seeks a Senior Group Manager to lead Insurance Policy Administration and Customer Servicing across end-to-end policy lifecycle. You will shape strategy, drive operational excellence, and balance client outcomes with risk and financial performance.

The role requires at least 5 years in senior operations leadership, strong insurance domain knowledge (Policy Administration, Property & Casualty or related operations), and proven ability to build capable leaders, manage