Senior Information Technology Specialist

PlayTime Entertainment; Mandaluyong; On-site; PHP 360,000 - 480,000; Full time

Job summary

PlayTime Entertainment is seeking an IT Support Technician to provide frontline and second-line support for about 180 staff across editorial, sales, and management teams. You will set up devices, manage user accounts, and maintain networks and security policies.

The role covers SaaS administration (Slack, Zoom, Trello), onboarding/offboarding, and incident response, with a focus on service quality and rapid resolution in a fast-paced environment.

Qualifications

• 4-6 years of experience in IT support, system administration, or a similar technical role
• Solid knowledge of Windows and macOS environments, including troubleshooting and configuration
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLAN)
• Hands-on experience administering Google Workspace or Microsoft 365
• Familiarity with cybersecurity best practices and endpoint management tools
• Ability to communicate clearly in English (written and spoken); comfortable explaining technical issues to non-technical users
• Proactive, patient, and service-oriented mindset
• Able to work independently and prioritize tasks in a fast-paced environment

Responsibilities

• Provide first-line and second-line technical support to ~180 staff across editorial, sales, creative, finance, and management teams
• Set up, configure, and maintain workstations, printers, VoIP phones, and mobile devices (MDM)
• Manage user accounts, permissions, and access across Google Workspace or Microsoft 365
• Maintain office LAN, Wi-Fi, VPN, and firewall; coordinate with ISPs to resolve connectivity issues
• Administer SaaS applications and cloud-based tools (Slack, Zoom, Trello, etc.)
• Perform regular system updates, security patching, and data backups
• Support employee onboarding and offboarding (device provisioning, account creation, deactivation)
• Track, prioritize, and resolve IT support tickets; maintain a knowledge base
• Enforce IT security policies including password standards, 2FA, and device encryption
• Monitor systems for unusual activity and respond to incidents promptly
• Ensure compliance with the Philippines Data Privacy Act
• Liaise with external vendors for procurement and support
• Assist with AV setup and technical support for events and productions

Skills

Windows/macOS

Networking fundamentals

Google Workspace

Microsoft 365

Security best practices

English communication

Independence & prioritization

Customer service mindset

Tools

Slack

Zoom

Trello

MDM

Job description

• Provide first-line and second-line technical support to approximately 180 staff across editorial, sales, creative, finance, and management teams
• Set up, configure, and maintain workstations (Windows/Mac), printers, VoIP phones, and mobile devices (MDM)
• Manage user accounts, permissions, and access control across Google Workspace or Microsoft 365
• Maintain office LAN, Wi-Fi, VPN, and firewall; coordinate with ISPs to resolve connectivity issues
• Administer SaaS applications and cloud-based tools used across the company (Slack, Zoom, Trello, etc.)
• Perform regular system updates, security patching, endpoint protection, and data backups
• Support employee onboarding and offboarding (device provisioning, account creation, and deactivation)
• Track, prioritize, and resolve IT support tickets; maintain an internal knowledge base
• Enforce IT security policies including password standards, 2FA, and device encryption
• Monitor systems for unusual activity and respond to incidents in a timely manner
• Ensure compliance with the Philippines Data Privacy Act
• Liaise with external vendors (ISP, hardware suppliers, software resellers) for procurement and support
• Assist with AV setup and technical support for company events, town halls, and video productions

Requirements

• 4-6 years of experience in IT support, system administration, or a similar technical role
• Solid knowledge of Windows and macOS environments, including troubleshooting and configuration
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLAN)
• Hands-on experience administering Google Workspace or Microsoft 365
• Familiarity with cybersecurity best practices and endpoint management tools
• Ability to communicate clearly in English (written and spoken); comfortable explaining technical issues to non-technical users
• Proactive, patient, and service-oriented mindset
• Able to work independently and prioritize tasks in a fast-paced environment