Senior I2C Collections & Dispute Analyst (French)

Johnson & Johnson; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Johnson & Johnson Global Finance is seeking a Collections & Dispute Management Analyst (French Speaker) based in Taguig, Philippines. You will join the Invoice to Cash team within Global Services Finance, handling end-to-end collections and dispute resolution for high-risk, high-value customer portfolios.

The role emphasizes cash flow optimization, accuracy in dispute resolution, and adherence to internal controls and SLAs.

Responsibilities

• Manage customer collections and open receivables through proactive follow-ups, customer engagement, negotiation, and dispute resolution techniques
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
• Monitor collection performance and KPIs against Service Level Agreements (SLAs)
• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
• Manage Sales Order Releasing activities within defined authority limits
• Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments
• Serve as a Senior Dispute Analyst SME for complex, high-value, or high-risk disputes
• Manage non-disputed credit transactions and revenue reconciliation activities
• Provide guidance and escalation support for complex customer and internal issues to expedite resolution
• Participate in or support customer negotiations to resolve disputes

Job description

Johnson & Johnson Global Finance is seeking a Collections & Dispute Management Analyst (French Speaker) based in Taguig, Philippines. You will join the Invoice to Cash team within Global Services Finance, handling end-to-end collections and dispute resolution for high-risk, high-value customer portfolios.

The role emphasizes cash flow optimization, accuracy in dispute resolution, and adherence to internal controls and SLAs.