Senior I O Engineering Analyst

UnitedHealth Group; Cebu City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

UnitedHealth Group is seeking an experienced IT Infrastructure professional in Cebu City to provide L1/L2 support for server infrastructure, Citrix, and daily system issues. You will manage patching with Tanium Patch, perform vulnerability scans, and coordinate remediation with owners while ensuring ITIL-aligned processes.

The role requires strong communication, teamwork, and a proactive, independent work style; shifts including weekends/holidays may be required.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• 5+ years of IT infrastructure operations experience.
• Experience administering the Tanium platform (Patch module).
• Experience running vulnerability scans via Tanium Comply or similar tools.
• Experience with ServiceNow ticketing system.
• Hands-on OS/app patching at scale using Tanium Patch or similar tools.
• Knowledge of IT security best practices for end-user devices.
• Familiar with ITIL processes and best practices.
• Excellent communication and ability to explain technical concepts to non-technical users.
• Willingness to work shifts, including weekends and holidays.

Responsibilities

• Provide L1, L2 support for server infra, Citrix, AVD, and day-to-day system issues.
• Troubleshoot incidents related to M365 & Exchange tools and productivity apps.
• Plan, test, deploy, and verify security patches across Windows/Linux systems using Tanium Patch.
• Coordinate with application owners to validate patch compatibility prior to deployment.
• Use Tanium Discover/Comply/Reveal to scan endpoints for vulnerabilities and prioritize remediation.
• Monitor compliance dashboards and generate reports on patch status and remediation progress.
• Document SOPs for patching and vulnerability workflows; refine processes for efficiency.
• Collaborate with cross-functional teams and escalate complex issues to L3 as needed.
• Maintain knowledge base articles and participate in change management activities.

Skills

Troubleshooting

Communication skills

Team collaboration

Automation scripting

Problem-solving mindset

Education

Bachelor's degree in computer science or IT

Tools

Tanium Patch

Tanium Comply

ServiceNow

Active Directory

Patch management tools

Job description

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Technical Support:
  • Ability to provide L1, L2 support to server infra, Citrix, AVD and Day to day system issues & break fixes issues across multiple clients
  • Troubleshoot and resolve incidents and problems related to M365 & Exchange tools, such as email, collaboration tools, and productivity applications
  • Experience with deployment tools(Tanium Deploy, SCCM/MECM, PDQ etc)
  • Experience with AD user group Management and other administrative tools
• Patch Management:
  • Plan, schedule, test, deploy, and verify security patches/updates for Windows, Linux, systems using Tanium Patch
  • Coordinate with application owners to validate patch compatibility before deployment
  • Maintain patch baselines and deployment profiles in Tanium
• Vulnerability Remediation:
  • Use Tanium Discover/Comply/Reveal modules to scan endpoints for vulnerabilities
  • Analyze vulnerability reports; prioritize remediation based on risk/severity
• Track remediation efforts; follow up with system/application owners as needed
• Monitoring & Reporting:
  • Monitor compliance dashboards; generate regular reports on patch status and vulnerability remediation progress
  • Identify systems out of compliance or at high risk; Escalate as necessary
• Process Improvement & Documentation:
  • Document standard operating procedures (SOPs) for patching/vulnerability workflows
  • Continuously refine processes for efficiency, accuracy, automation, and minimal user impact
• Collaborate with cross-functional teams across MPP’s to ensure effective communication and coordination during incident management and service requests
• Escalate complex issues to L3 support or relevant teams for further investigation and resolution
• Maintain and update knowledge base articles for common issues and resolutions
• Participate in change management activities, including reviewing and approving change requests
• Document all incidents, problems, and resolutions in the ticketing system
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelors degree in computer science, information technology, or a related field
• 5+ years of experience in IT infrastructure operations or a similar role
• Experience administering the Tanium platform (especially Patch module)
• Experience running vulnerability scans via Tanium Comply or comparable products
• Experience with ticketing systems (Service Now)
• Hands-on experience managing OS/application patching at scale using Tanium Patch module (or similar endpoint management tools)
• Knowledge of IT security best practices and the ability to implement security measures on end-user devices
• Solid knowledge of IT infrastructure components such as servers, networks, storage, and virtualization technologies
• Familiarity with endpoint management tools
• Familiarity with cybersecurity best practices in vulnerability management/patch lifecycle
• Familiarity with ITIL processes and best practices
• Troubleshoot OS/application errors; resolve connectivity or performance problems
• Manage Active Directory accounts/passwords/group memberships as needed
• Troubleshooting skills related to patch failures, deployment errors, and endpoint communication issues
• Scripting ability (PowerShell/Bash/Python) is a plus for automation/integration tasks
• Proven excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Proven proactive approach to identifying and resolving technical issues
• Proven ability to work independently and in a team environment
• Willingness to work in shifts, including weekends and holidays if required

Preferred Qualification:

• Solid understanding of operating system patching for Windows (required); Linux/Mac

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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