Senior Healthcare Process Improvement Analyst

Optum, a UnitedHealth Group Company; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Optum, a UnitedHealth Group company, seeks a Senior Business Process Analyst to design and maintain process documentation, SOPs, and training materials for member services operations. You will analyze processes, collaborate with stakeholders, and drive readiness initiatives across healthcare programs.

The role emphasizes project coordination, governance, and cross-functional collaboration. The position requires healthcare operations experience, Medicare/Medicaid knowledge, and strong skills in

Qualifications

• Experience creating business process documentation, operational procedures, or training materials.
• Healthcare industry experience, preferably in a call center or member services environment.
• Experience supporting Medicare and/or Medicaid-related operations.
• Project management experience.
• Experience supporting Government Operations Core and/or Complex Member Services processes.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Create, update, and maintain business process documentation, standard operating procedures, workflows, and training materials
• Analyze existing business processes and identify opportunities for improvement and operational efficiency
• Collaborate with operations, training, and business stakeholders to implement process changes and readiness initiatives
• Support multiple projects and priorities while ensuring deadlines and quality standards are met
• Facilitate process documentation reviews and validation sessions with subject matter experts
• Manage documentation repositories and knowledge management tools, including SharePoint where applicable
• Develop process maps, workflow diagrams, and other visual documentation using Microsoft Office tools and Visio
• Support business readiness activities for healthcare operations programs and initiatives
• Participate in project planning, execution, and tracking activities to ensure successful implementation of operational changes
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Skills

Analytical skills

Organizational skills

Communication skills

Stakeholder management

Education

College undergraduate with relevant professional experience

Bachelor's degree in Business, Communications, Writing, Project Management, Training, or related field

Tools

SharePoint

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Visio

Avaya

Genesys dialers

Task Tracker

Job description

Optum, a UnitedHealth Group company, seeks a Senior Business Process Analyst to design and maintain process documentation, SOPs, and training materials for member services operations. You will analyze processes, collaborate with stakeholders, and drive readiness initiatives across healthcare programs.

The role emphasizes project coordination, governance, and cross-functional collaboration. The position requires healthcare operations experience, Medicare/Medicaid knowledge, and strong skills in