Senior Group Manager, Insurance Ops & Client Delivery

Nezda Global; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Nezda Global seeks a Senior Group Manager to lead multiple teams and operational units, ensuring service delivery and client satisfaction. This role focuses on governance of SLAs and KPIs, with accountability for budgets and performance metrics, within a BPO insurance account setting.

The ideal candidate has recent hands-on experience managing complex operations, coaching Team Leaders, and driving continuous improvement. On-site work required in Quezon City.

Qualifications

• Proven experience leading multiple teams or operational units.
• Strong background in operations management, people leadership and client management.
• Experience monitoring SLAs, KPIs, quality, productivity and performance metrics.

Responsibilities

• Lead multiple teams, Team Leaders and operational units.
• Monitor SLAs, KPIs, quality and productivity.
• Drive process improvements and operational excellence.

Skills

People leadership

Operations management

Client management

SLA & KPI governance

Budget oversight

Job description

Nezda Global seeks a Senior Group Manager to lead multiple teams and operational units, ensuring service delivery and client satisfaction. This role focuses on governance of SLAs and KPIs, with accountability for budgets and performance metrics, within a BPO insurance account setting.

The ideal candidate has recent hands-on experience managing complex operations, coaching Team Leaders, and driving continuous improvement. On-site work required in Quezon City.