Senior Genesys Cloud Engineer - Enterprise, Remote

Emapta Global

Metro Manila

On-site

PHP 1,000,000 - 1,600,000

Full time

14 days+

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Benefits offered by this job

Day 1 HMO coverage

Night differential pay

Permanent WFH arrangement

Salary Advance Program

Up-skilling via Emapta Academy

Gym access and fitness trainer

Lifestyle perks and discounts

Employee referral incentives

20 annual leaves (including 5 cashable

Government and Emapta benefits

Job summary

Emapta Philippines is hiring a senior Genesys Cloud Consultant to lead enterprise contact center transformations for global clients. You will design, configure, and deploy Genesys Cloud solutions, mentor teams, and collaborate with stakeholders to optimize workflows and outcomes.

The role offers a permanent work-from-home arrangement, strong career growth, and competitive compensation with benefits, including HMO, 20 annual leaves, and continuous learning through Emapta Academy.

Qualifications

Bachelor's degree in IT/CS/BA or related field preferred.
Experience designing, developing, and supporting Genesys Cloud solutions.
5–8 years in enterprise contact centers; at least 4 years on Genesys Cloud.
Strong understanding of VoIP, SIP, IVR, call routing, CRM integrations, and network infra.
Proficient with REST APIs and cloud testing tools (Postman, Insomnia).

Responsibilities

Lead Engineer for Enterprise Genesys Cloud Projects.
Architect, configure, and implement Genesys Cloud contact center solutions.
Design advanced call flows, routing, and digital channels; oversee integrations and reporting.
Build and support integrations with Salesforce, MS Dynamics, and CRM systems via REST APIs.
Configure QM, Agent Scripts, reporting, and SCIM/SSO with Azure AD/Okta.
Apply NLU and bot tech to modernize customer interactions.
Oversee data migrations, multi-site rollouts, and on-time delivery.
Mentor teams and contribute to internal knowledge base.