Senior Field Service Project Manager

BW Converting; Mexico; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

BW Converting is seeking a Service Manager to plan, coordinate, and deliver large-scale field service projects, often exceeding $200,000 in value, ensuring projects are delivered safely, on schedule, within budget, and to customer satisfaction. This role serves as the primary liaison for customers, internal teams, and contractors across multiple departments.

The Service Manager oversees project financials, resource planning, service execution, warranty support, and continuous improvement

Qualifications

• Bachelor’s degree with 8+ years of experience in capital equipment manufacturing, engineering, sales, or field service management.
• Proven project management experience overseeing complex technical service projects.
• Strong problem‑solving, decision‑making, organizational, and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to travel as required.
• Experience with XA, Infor CRM, and CPQ systems preferred.
• Bilingual language skills are a plus.

Responsibilities

• Lead planning, coordination, and execution of field service projects, including equipment installations, modifications, maintenance programs, emergency service, training, and warranty activities.
• Manage project financial performance from quotation through invoicing, including budget tracking, discrepancy resolution, and collection support.
• Define project scope, prepare service estimates, and communicate requirements to technical resources and stakeholders.
• Select, negotiate, and manage contractors, including scope definition, performance oversight, and onsite project coordination.
• Coordinate staffing, travel logistics, parts availability, and third‑party resources to support project execution.
• Review and approve service labor, expenses, and reports while providing regular project status updates.
• Lead Integrated Planning Sessions (IPS) and ensure execution of project plans, safety requirements, customer communications, site acceptance testing, and issue resolution.
• Monitor service effectiveness, equipment performance, and customer satisfaction, driving timely resolution of field issues.
• Ensure compliance with company and customer safety standards and promote a culture of continuous improvement.
• Support field service team development through participation in hiring, coaching, and performance reviews.

Skills

Project management

Problem solving

Decision making

Organizational skills

Communication skills

Travel availability

Bilingual language skills

Education

Bachelor’s degree with 8+ years of experience in capital equipment manufacturing, engineering, sales, or field service management

Associate degree/certificate with 10+ years of relevant experience

Tools

XA

Infor CRM

CPQ systems

Microsoft Office

Job description

BW Converting is seeking a Service Manager to plan, coordinate, and deliver large-scale field service projects, often exceeding $200,000 in value, ensuring projects are delivered safely, on schedule, within budget, and to customer satisfaction. This role serves as the primary liaison for customers, internal teams, and contractors across multiple departments.

The Service Manager oversees project financials, resource planning, service execution, warranty support, and continuous improvement