Senior Enterprise Technical Solutions Consultant

Jobtailor; Philippines; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Jobtailor is seeking a senior technical escalation professional to own end-to-end investigations, coordinating high-priority incidents and delivering proactive client communications. You will collaborate with Product, Engineering, Operations, Sales, and Support to resolve enterprise client issues and improve service quality.

The role emphasizes leveraging AI, automation, and observability tools (e.g., Splunk, Grafana) to identify trends and drive continuous improvement across regions and time

Qualifications

• 5+ years of relevant work experience with a Bachelor's Degree.
• 6+ years of work experience with a Bachelor's Degree, or 4+ years with an Advanced Degree.
• 5+ years of experience with a Bachelor's degree or 2+ years with an Advanced degree.
• 6+ years of experience in technical support, production operations, Site Reliability.
• Proven experience investigating and resolving complex technical issues for enterprise clients.

Responsibilities

• Own end-to-end investigation and resolution of complex issues.
• Coordinate high-severity incidents with stakeholders and manage communications.
• Provide proactive client communication and timely updates during incidents.
• Collaborate across Product, Engineering, Operations, Sales, Account Management and Support.
• Monitor signals to identify risks and drive continuous improvement.
• Lead or coordinate incident response for highly available platforms.

Skills

Escalation management

Incident coordination

Client communication

REST API troubleshooting

Observability tools

Education

Bachelor's Degree

Advanced degree

Tools

Splunk

Grafana

AI tools

Automation tools

Job description

Jobtailor is seeking a senior technical escalation professional to own end-to-end investigations, coordinating high-priority incidents and delivering proactive client communications. You will collaborate with Product, Engineering, Operations, Sales, and Support to resolve enterprise client issues and improve service quality.

The role emphasizes leveraging AI, automation, and observability tools (e.g., Splunk, Grafana) to identify trends and drive continuous improvement across regions and time