AI Technical Support Engineer

Lean Solutions Group; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Lean Solutions Group (LSG) is seeking a client-facing AI Support Specialist to resolve high-tier technical challenges on our AI platform. You will be the core link between enterprise clients and internal product engineering, diagnosing issues, implementing code-level fixes, and guiding users toward quick resolutions via tickets and live calls.

Responsibilities include diagnosing complex inquiries, participating in on-call Sev-1 rotations, and collaborating with data scientists and developers to

Qualifications

• Bachelor's degree in a relevant technical field.
• 2+ years enterprise client support on complex software platforms.
• Experience with Linux, log analysis, and enterprise networks.
• Ability to analyze code and write Python scripts for automation.
• Knowledge of AI/ML lifecycle and modern frameworks.
• Strong written and spoken English for client-facing roles.

Responsibilities

• Diagnose and resolve complex technical inquiries submitted via Salesforce ServiceCloud, email, and live video sessions.
• Participate in weekend Sev-1 on-call schedule and manage client communications during SaaS disruptions.
• Collaborate with data scientists, product managers, and developers to isolate edge cases and fix bugs.
• Develop technical workarounds and publish knowledge-base guides for future troubleshooting.
• Contribute to internal tooling and automation to improve support workflows.

Skills

Linux administration

Python scripting

English communication

Ticketing systems

Salesforce ServiceCloud

Education

Bachelor's degree in Computer Science / Data Science / Engineering

Tools

Docker

Kubernetes

Cloud platforms (AWS/Azure/GCP)

Job description

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission:

Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision:

A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Role Overview

We are seeking an client-facing AI Support Specialist to resolve high-tier technical challenges across our AI platform. In this position, you will serve as the core link between enterprise clients and internal product engineering - investigating issues, executing code-level fixes, and guiding users toward quick resolutions through tickets and live calls.

Key Responsibilities

• Client Issue Resolution: Diagnose and resolve complex technical inquiries submitted via Salesforce ServiceCloud, email, and live video sessions during UTC coverage hours.




• Incident Management: Participate in the weekend Sev-1 on-call schedule and manage client communications during critical SaaS service disruptions.




• Engineering Escalations: Work side-by-side with data scientists, product managers, and developers to isolate edge cases and implement lasting bug fixes.




• Solutions & Documentation: Develop technical workarounds for unique edge cases and author knowledge-base guides to streamline future troubleshooting.




• Support Automation: Contribute to internal tooling and automation scripts aimed at optimizing support workflows and response speeds.

Requirements

• Education: Bachelor\'s degree in Computer Science, Data Science, Engineering, or relevant technical experience.




• Enterprise Support: 2+ years assisting enterprise clients on complex software platforms, including practical experience with ticketing systems (Salesforce ServiceCloud preferred).




• Systems & OS: Proven track record in Linux administration, log analysis, and enterprise network diagnostics.




• Programming: Practical ability to analyze code bases and write Python scripts for workflow automation and issue replication.




• AI/ML Concepts: Functional knowledge of the end-to-end Machine Learning lifecycle and modern AI frameworks.




• Communication: Stellar written and spoken English communication skills for client-facing and internal coordination.

Preferred Qualifications

• Background supporting enterprise AI, Data Analytics, or ML platforms.




• Familiarity with containerized applications (Docker, Kubernetes).




• Exposure to cloud infrastructure (AWS, Azure, GCP) and database management (SQL/NoSQL).




• Previous experience managing critical incidents for SaaS applications.