Senior Dynamics 365 Developer (Copilot / GenAI)

New York Global Consultants Inc. (NYGCI); Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

New York Global Consultants Inc. (NYGCI) seeks a Senior Dynamics 365 Developer to deliver enhancements on the Dynamics 365 CE platform, with deep Power Platform integration and GenAI capabilities for enterprise solutions.

The role emphasizes quality, security, and governance in a regulated banking environment, collaborating with onshore leads and architects.

Qualifications

• 10+ years in Microsoft Dynamics 365 CE development.
• Strong C#/.NET development in D365 (Plugins, Custom APIs).
• Deep Dataverse experience and D365 extensibility patterns.
• Hands-on with Power Platform (Power Apps, Power Automate).
• Experience in Agile / Scrum delivery environments.
• Hands-on integrating Copilot in D365/Power Platform.
• Practical Azure OpenAI / GenAI via APIs.
• Understanding of responsible AI, security and data handling.

Responsibilities

• D365 & Power Platform development across the suite.
• Build and extend Dataverse entities, plugins, workflows, and actions.
• Develop server-side logic with C# (.NET), Plugins, Custom APIs.
• Configure D365 with Power Apps (Model-driven).
• Support integrations using Power Platform, Azure services, and APIs.
• Own build activities across sprint delivery, testing, and hypercare.
• Perform code reviews and ensure standards compliance.
• Troubleshoot complex issues in D365 and Power Platform.
• Contribute to documentation, deployments and environment mgmt.
• Design Copilot-driven experiences and AI-enabled business flows.

Skills

D365 CE development

C#/.NET

Dataverse

Power Platform

Power Apps / Power Automate

Agile / Scrum

Copilot AI integration

Azure OpenAI / GenAI

Security & governance

D365 extensibility patterns

Job description

Role Summary

The Senior Dynamics 365 Developer will play a critical role in delivering enhancements and new capabilities on the Microsoft Dynamics 365 platform as part of Westpac’s TCO Programme. The role requires strong hands-on D365 CE development experience, deep integration with the Power Platform, and practical experience leveraging Copilot / Azure OpenAI / GenAI capabilities within enterprise solutions.

This is a senior, delivery-focused role working closely with onshore leads, architects, and functional teams, with a strong emphasis on quality, scalability, security, and compliance in a regulated banking environment.

Key Responsibilities

• D365 & Power Platform Development
• Design, develop, customise, and deploy solutions on Microsoft Dynamics 365 CE.
• Build and extend Dataverse entities, plugins, workflows, business rules, and custom actions.
• Develop server-side logic using C# (.NET), Plugins, Custom APIs.
• Configure and extend D365 using Power Apps (Model driven apps).
• Support integrations across the Microsoft stack using Power Platform, Azure services, and APIs.

Copilot / GenAI Capabilities

• Design and implement Copilot-driven experiences within D365 and Power Platform.
• Integrate Azure OpenAI / GenAI services for: o Case summarisation and knowledge assistance
• o Task automation and intelligent workflows
• o Agent-based or assistant experiences supporting internal users
• Work with architects to embed AI responsibly, ensuring security, auditability, and governance.
• Support prompt engineering, orchestration logic, and integration of AI services into business flows.

Delivery & Engineering Excellence

• Own build activities across sprint delivery, testing, and hypercare.
• Perform code reviews and ensure adherence to development and architectural standards.
• Troubleshoot complex technical issues across D365 and Power Platform.
• Contribute to documentation, deployment processes, and environment management.

Must have and Good to have skills:

• Required Skills & Experience
• Core Technical Skills (Must-have)
• 10+ years experience in Microsoft Dynamics 365 CE development.
• Strong C#/.NET development experience in D365 (Plugins, Custom APIs).
• Deep experience with Dataverse and D365 extensibility patterns.
• Hands-on experience with Power Platform (Power Apps, Power Automate).
• Experience working in Agile / Scrum delivery environments.

Copilot / AI (Must-have)

• Hands-on experience integrating or extending Copilot capabilities in D365 or Power Platform.
• Practical experience with Azure OpenAI / GenAI services, including consumption via APIs.
• Understanding of responsible AI, security, and data handling in enterprise environments.

Nice to Have

• Experience in banking or regulated enterprise environments.
• Experience with CI/CD pipelines for D365 / Power Platform.
• Exposure to case management, workflow automation, or customer service solutions.
• Power Platform certifications.
• Number of years experiences needed: Minimum of 4 years for Intermediate Dev