Senior Director of Process Improvement

VA Masters; Cebu City; Remote; USD 80,000 - 120,000; Full time

Job summary

VA Masters seeks a strategic Head of Operations & Systems to optimize infrastructure and scale performance. This remote role involves leading planning sessions, developing KPI frameworks, and fostering collaboration across departments. Ideal candidates are result-oriented leaders with experience in scaling remote-first businesses and an understanding of the Entrepreneurial Operating System.

Benefits

Fully remote work

Mission-driven environment

Collaboration with innovative leaders

Qualifications

• Demonstrated success scaling operations in a remote business.
• Hands-on knowledge of EOS and the Level 10 meeting framework.
• Strong experience in project management and performance optimization.

Responsibilities

• Lead quarterly planning sessions to unify company direction.
• Translate high-level vision into specific initiatives and KPIs.
• Optimize team structure and enhance productivity through systems.

Skills

EOS knowledge

KPI strategy

Project management

Team operations

Systems thinking

Automation knowledge

Tools

Asana

Slack

GHL

Job description

Role Overview

We’re seeking a strategic and systems-minded Head of Operations & Systems to lead infrastructure optimization, align execution with organizational vision, and scale performance across departments. This executive-level remote position is ideal for a process-driven leader who is deeply familiar with the Entrepreneurial Operating System (EOS) and experienced in growing remote-first businesses. You’ll be the backbone of our operations—turning strategic goals into measurable action and enhancing team-wide productivity.

Key Responsibilities

* Lead quarterly and annual planning sessions to unify company goals and departmental direction

* Translate high-level vision into specific quarterly initiatives, KPIs, and milestones for each team

* Facilitate weekly Level 10 meetings to ensure accountability, track progress, and remove blockers

* Keep teams aligned with the broader company strategy and near-term objectives

* Build and manage KPI frameworks to assess performance and maintain operational health

* Develop real-time dashboards that enable leadership to make informed, data-backed decisions

* Create and maintain standardized processes to enable repeatability and scale

* Spot workflow inefficiencies and implement system upgrades or automations to resolve them

* Work with leadership to optimize team structure and place the right people in the right roles

* Oversee recruitment, onboarding, and performance evaluations to build a top-performing team

* Foster cross-team collaboration between marketing, operations, sales, and tech departments

* Design and implement scalable SOPs and systems to support company growth

* Deploy effective remote-work practices and systems for a global workforce

* Maximize productivity through optimized use of tools such as Asana, Slack, GHL, and other automations

Mandatory Skills & Requirements

* Demonstrated success scaling operations in a remote business from 7 to 8 figures

* Deep hands-on knowledge of EOS, including the VTO and Level 10 meeting framework

* Proficient in KPI strategy, operational reporting, and performance optimization

* Strong experience in project management, team operations, and systems thinking

* Advanced knowledge of automation tools and scalable infrastructure design

Preferred Skills

* Industry experience in wellness, education, or community-based brands

* Solid understanding of budgeting, financial forecasting, and cost efficiency

* Prior involvement with fast-scaling digital-first teams or startups

Why Join Us

* Lead the operations of a mission-driven business entering a new phase of scale

* Own the frameworks, processes, and systems that will fuel long-term growth

* Collaborate with forward-thinking leaders in a fully remote, innovation-focused environment

If you’re a results-oriented operator who thrives in systems, structure, and scale—apply now and help shape the future of our organization.