Senior Digital Customer Engagement & Platform Lead

AIA Hong Kong and Macau; Makati; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A leading insurance company in the Philippines is looking for a Digital Customer Engagement Principal. This role focuses on the strategic direction and evolution of the customer self-service portal, AIA+. The ideal candidate will have at least 5 years of experience in digital product management, preferably in a customer-facing environment and a strong understanding of agile methodologies. This position will lead initiatives aimed at enhancing customer experience and driving operational efficiency within a collaborative team.

Qualifications

• At least 5 years of experience in digital product management.
• Proven track record in launching web or mobile customer portals.
• Deep understanding of product lifecycle and user experience best practices.

Responsibilities

• Define and own the multi-year strategic roadmap for AIA+.
• Oversee product lifecycle from ideation to deployment.
• Develop and execute engagement strategies to increase user adoption.

Skills

Digital product management

Agile methodologies

Verbal and written communication

Organizational skills

Stakeholder management

Education

Bachelor’s Degree in Communications, Business, Marketing, UX Design, or IT

Tools

Adobe Photoshop

Adobe Illustrator

CMS frameworks

Job description

A leading insurance company in the Philippines is looking for a Digital Customer Engagement Principal. This role focuses on the strategic direction and evolution of the customer self-service portal, AIA+. The ideal candidate will have at least 5 years of experience in digital product management, preferably in a customer-facing environment and a strong understanding of agile methodologies. This position will lead initiatives aimed at enhancing customer experience and driving operational efficiency within a collaborative team.