Senior DevOps Engineer, CX

Nice; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Nice in the Philippines is looking for a DevOps Engineer to design and optimize CI/CD pipelines. This role involves coordinating build and release activities, implementing infrastructure-as-code practices using tools like AWS CloudFormation and Terraform, and providing technical guidance on DevOps best practices.

The ideal candidate has over 4 years of experience with Git, Python, and Docker, strong problem-solving skills, and a passion for automation. This position supports the continuous improvement of production processes.

Qualifications

• 4+ years of experience with Git-based source control systems, preferably GitHub.
• 3+ years of experience writing Python, Shell, or similar scripting languages.
• 2+ years of experience with AWS CloudFormation or Terraform.
• 3+ years of experience with Jenkins or GitHub Actions.
• Experience building, deploying, and supporting Docker containers.

Responsibilities

• Design, implement, and optimize CI/CD pipelines across applications.
• Lead efforts to build software-defined infrastructure.
• Coordinate complex build and release activities.
• Define and improve automated quality gates and release controls.
• Support production release activities, including off-hours support.

Skills

Git-based source control systems

Python or Shell scripting

Infrastructure-as-code tools

CI/CD platforms

Docker containers

Cloud infrastructure

Problem-solving and debugging

Tools

AWS CloudFormation

Terraform

Jenkins

GitHub Actions

Job description

Requisition ID: 10629

Reporting into: Manager, Engineering, CX

Role Type: Individual Contributor

Key Responsibilities

• Design, implement, and optimize continuous integration and continuous deployment pipelines across multiple applications and environments
• Lead efforts to build and mature software‑defined infrastructure and infrastructure automation practices
• Coordinate complex build and release activities across engineering, operations, QA, and other stakeholders
• Define, implement, and improve automated quality gates, release controls, and deployment standards
• Partner with engineering teams to establish code quality metrics, delivery measurements, and operational standards
• Identify process gaps and drive improvements in build automation, deployment efficiency, scalability, and reliability
• Research, evaluate, prototype, and recommend new tools and technologies to improve DevOps capabilities
• Provide technical leadership and guidance on DevOps best practices, branching strategies, environment management, and release processes
• Manage and support day‑to‑day operations of source control, pipeline, build, and deployment systems
• Lead maintenance, upgrades, troubleshooting, and performance tuning of DevOps platforms and tooling
• Support production and pre‑production release activities, including occasional off‑hours support for scheduled releases or critical incidents, coordinated in advance with the team.
• Mentor other engineers and contribute to the growth of DevOps knowledge and maturity across the organization

Required Qualifications

• 4+ years of experience working with Git‑based source control systems, preferably GitHub
• 3+ years of experience writing Python, Shell, or similar scripting languages
• 2+ years of experience with infrastructure‑as‑code tools such as AWS CloudFormation, Terraform, or comparable technologies
• 3+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms
• 2+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms
• Strong experience with build automation, code promotion techniques, branching strategies, and release orchestration
• Experience building, deploying, and supporting Docker containers and Docker‑based microservices
• Strong understanding of CI/CD design patterns, pipeline governance, and deployment best practices
• Experience working with Windows Server environments, including IIS and .NET deployment patterns
• Strong understanding of cloud infrastructure and automation frameworks
• Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia

Preferred Qualifications

• Experience in contact center, BPO, telecom, SaaS, or other high‑availability production environments.
• Experience supporting enterprise‑scale engineering or R&D organizations.
• Experience with cloud infrastructure, automation, and platform reliability practices.
• Familiarity with container orchestration concepts such as Kubernetes.
• Familiarity with Grafana‑based monitoring, observability, and log management tools.
• Familiarity with security scanning and shift‑left security practices in CI/CD pipelines.
• Experience mentoring engineers or leading technical initiatives across teams.
• Experience with Ansible or similar configuration management tools.
• Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core.

Core Competencies

• Excellent troubleshooting, problem‑solving, and debugging skills.
• Ability to design and build environments, systems, and solutions from the ground up.
• Strong ownership mindset and ability to lead initiatives in close collaboration with the team.
• Quick learner with the ability to adapt to evolving technologies and priorities.
• Service‑oriented approach with a strong focus on enabling engineering teams.
• Strong collaboration skills and team‑first attitude.
• Ability to manage multiple priorities and deliver high‑quality work on schedule.
• Strong judgment and decision‑making in high‑pressure or time‑sensitive situations.
• Willingness to share knowledge and support the development of junior team members.

Automation & AI Mindset

The Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.

AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.

• Genuine curiosity and enthusiasm for applying AI tools and techniques to DevOps workflows.
• Willingness to explore AI‑assisted development tools such as code assistants, automated testing aids, and prompt‑based automation.
• Openness to learning how AI can improve build, deployment, and operational processes.
• Ability to quickly adopt new AI tools and incorporate them into daily work.
• Ability to evaluate AI tools and assess their practical value for CI/CD and infrastructure automation.
• Expected to prototype and integrate AI‑driven solutions into existing pipelines and workflows.
• Contribute ideas and feedback to the team's AI adoption strategy.
• Stay current with emerging AI tooling relevant to DevOps and share findings with the team.
• Able to evaluate an AI tool's fit for a specific CI/CD challenge and articulate trade‑offs.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.