Senior Data Science Manager

Maya; Metro Manila; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Maya is seeking a Senior Manager to lead the IOps pillar within the Data Science and AI department in the Philippines. You will guide the development and delivery of a unified conversational intelligence platform spanning chatbots and voicebots, built on multi-agent AI architectures to serve customers across their financial journey.

Ideal candidates have deep GenAI expertise, with a proven ability to translate AI capabilities into measurable business outcomes and to lead high-performing teams in

Qualifications

• Master's degree or Ph.D. in a quantitative field (e.g., Statistics, Mathematics, Computer Science).
• 8+ years of experience in data science or a related field.
• 5+ years leading and managing high-performing data science teams.

Responsibilities

• Lead and mentor a team of data scientists, ML/AI engineers and analytics professionals.
• Design multi-agent orchestration frameworks and define agent roles and handoff logic.
• Build evaluation and guardrail systems for conversational AI and integrate unified intelligence across chat and voice channels.

Skills

Analytical skills

Leadership

Communication

Education

Master's or PhD in quantitative field

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people—those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description:

Overview:

WeareseekingaSenior Manager toleadourIOps(IntelligentOperations)pillarwithintheDataScienceandAIdepartment.

Thisleaderwilldrivethedevelopmentanddeliveryofaunifiedconversationalintelligenceplatform—spanningchatbotsandvoicebots—builtonmulti-agentAIarchitecturesthatservecustomersacrosstheirentirefinancialjourney.

Beyond the pillar's core product mandate, this leader will architect a unified intelligence layer — drawing on the company's data assets, models, and AI capabilities — that both the chatbot and voicebot channels leverage to deliver consistent, context-aware, and intelligent customer experiences. This shared intelligence foundation will also extend beyond customer-facing applications, driving operational efficiency across the company through intelligent automation, predictive models, and AI-assisted workflows that reduce costs, accelerate processes, and improve decision-making at scale.

Ideal candidates possess deep technical expertise in GenAI and agentic AI systems, with a proven ability to integrate complex models into scalable production environments. They combine a strong understanding of financial services with a track record of leadership and translating AI capabilities into measurable business outcomes.

What you will do:

• Leadandmentorateamofdatascientists,machinelearning,AIandanalyticsengineers.
• Designingmulti-agentorchestrationframeworks
• Definingagentrolesandhandofflogic
• BuildingevaluationandguardrailsystemsforconversationalAI
• Architectingaunifiedintelligencelayerthatbothchatandvoicechannelsleveragetodeliverconsistent,context-aware,andintelligentcustomerexperiences
• Developandimplementdatasciencestrategiesalignedwithbusinessobjectives.
• Buildandmaintainhigh-performingdatasciencemodelsandpipelines.
• Conductresearchandexperimentationoncutting-edgeAI/GenAI/MLtechniques.
• Collaboratewithcross-functionalteams(e.g.,product,engineering,marketing,business)todeliverimpactfulsolutions.
• Stayabreastofthelatestadvancementsindatascienceandtechnology.
• Communicatecomplextechnicalconceptstobothtechnicalandnon-technicalaudiences.
• Extractvaluableinsightsfromlargedatasetstoguidemodeldevelopment
• Measureanditerateonsolutionstomaximizecustomersatisfactionimpact.

What we are looking for:

• Master'sdegreeorPh.D.inaquantitativefield(e.g.,Statistics,Mathematics,ComputerScience)
• DemonstratedexperiencedeployingLLM-basedormulti-agentconversationalAIsystemsinproduction
• 8+yearsofexperienceindatascienceorarelatedfield
• 5+yearsofexperienceleadingandmanaginghigh-performingdatascienceteams
• Proventrackrecordofsuccessfullydeliveringimpactfuldatascienceprojectsinafast-pacedenvironment
• Stronganalyticalandproblem-solvingskills

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent,and empowering than ever.

Wearepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/