Senior Data Science Manager

Maya; Manila; On-site; PHP 2,000,000 - 5,000,000; Full time

Job summary

Maya in Manila seeks a Senior Manager to lead the IOps pillar within the Data Science and AI department, driving a unified conversational intelligence platform across chatbots and voicebots using multi-agent AI architectures.

The role centers on embedding AI capabilities into scalable production, shaping an intelligence layer across customer journeys, and delivering measurable business outcomes through automation and advanced analytics.

Qualifications

• Master's degree or Ph.D. in statistics, mathematics or computer science.
• 8+ years in data science or related field.
• 5+ years leading high-performing data science teams.
• Proven track record deploying LLM-based or multi-agent AI in production.

Responsibilities

• Lead and mentor a team of data scientists, ML engineers, and analytics professionals.
• Design multi-agent orchestration frameworks and define agent roles.
• Build evaluation and guardrail systems for conversational AI.
• Architect a unified intelligence layer for chat and voice channels.
• Collaborate with cross-functional teams to deliver impactful AI solutions.
• Stay abreast of AI/GenAI advancements and translate them into business value.
• Measure impact and iterate on solutions to improve customer outcomes.

Skills

GenAI expertise

Multi-agent AI

Leadership

Data science

ML deployment

Education

Master's degree or Ph.D. in a quantitative field

Tools

LLM deployment

Data pipelines

Job description

Intelligent Operations

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description

Overview:

We are seeking a Senior Manager to lead our IOps (Intelligent Operations) pillar within the Data Science and AI department.

This leader will drive the development and delivery of a unified conversational intelligence platform — spanning chatbots and voicebots— built on multi-agent AI architectures that serve customers across their entire financial journey.

Beyond the pillar's core product mandate, this leader will architect a unified intelligence layer — drawing on the company's data assets, models, and AI capabilities — that both the chatbot and voicebot channels leverage to deliver consistent, context-aware, and intelligent customer experiences. This shared intelligence foundation will also extend beyond customer-facing applications, driving operational efficiency across the company through intelligent automation, predictive models, and AI-assisted workflows that reduce costs, accelerate processes, and improve decision-making at scale.

Ideal candidates possess deep technical expertise in GenAI and agentic AI systems, with a proven ability to integrate complex models into scalable production environments. They combine a strong understanding of financial services with a track record of leadership and translating AI capabilities into measurable business outcomes.

What You Will Do

• Lead and mentor a team of data scientists, machine learning, AI and analytics engineers.
• Designing multi-agent orchestration frameworks
• Defining agent roles and handoff logic
• Building evaluation and guardrail systems for conversational AI
• Architecting a unified intelligence layer that both chat and voice channels leverage to deliver consistent, context-aware, and intelligent customer experiences
• Develop and implement data science strategies aligned with business objectives.
• Build and maintain high-performing data science models and pipelines.
• Conduct research and experimentation on cutting-edge AI/GenAI/ML techniques.
• Collaborate with cross-functional teams (e.g., product, engineering, marketing, business) to deliver impactful solutions.
• Stay abreast of the latest advancements in data science and technology.
• Communicate complex technical concepts to both technical and non-technical audiences.
• Extract valuable insights from large datasets to guide model development
• Measure and iterate on solutions to maximize customer satisfaction impact.

What We Are Looking For

• Master's degree or Ph.D. in a quantitative field (e.g., Statistics, Mathematics, Computer Science)
• Demonstrated experience deploying LLM-based or multi-agent conversational AI systems in production
• 8+ years of experience in data science or a related field
• 5+ years of experience leading and managing high-performing data science teams
• Proven track record of successfully delivering impactful data science projects in a fast-paced environment
• Strong analytical and problem-solving skills

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever‑evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/