Senior CX Transformation Leader | Strategy to Outcomes

Pru Life UK; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Prudential seeks a Senior CX Lead to drive strategic customer experience initiatives, translate CX strategy into roadmaps, and oversee VoC programs. You will manage dashboards, KPIs, and governance, leading cross-functional teams to improve customer outcomes and business impact.

The role requires deep experience in CX transformation, stakeholder management, and Lean Six Sigma methods, reporting to the CX Head (VP).

Qualifications

• Deep experience leading CX transformations.
• Proven ability to translate CX strategy into roadmaps.
• Strong stakeholder management and governance skills.
• Experience reporting to a CX Head or VP.

Responsibilities

• Drive strategic customer experience initiatives.
• Translate CX strategy into actionable roadmaps.
• Oversee Voice of the Customer (VoC) programs.
• Manage dashboards, KPIs, and governance.
• Lead cross-functional teams to improve customer outcomes and business impact.

Skills

CX transformation

Lean Six Sigma

Stakeholder management

Roadmap development

Job description

Prudential seeks a Senior CX Lead to drive strategic customer experience initiatives, translate CX strategy into roadmaps, and oversee VoC programs. You will manage dashboards, KPIs, and governance, leading cross-functional teams to improve customer outcomes and business impact.

The role requires deep experience in CX transformation, stakeholder management, and Lean Six Sigma methods, reporting to the CX Head (VP).