Senior CX Strategy & Experience Design Architect

Pru Life UK; Metro Manila; On-site; PHP 3,000,000 - 5,000,000; Full time

Job summary

Prudential Philippines is seeking a Senior CX leader to translate our CX strategy into prioritized roadmaps, journey designs, and end-to-end customer communications across lifecycle stages. You will oversee VoC programs, governance dashboards, and KPI reporting for executives, and drive Lean Six Sigma improvements to enhance customer outcomes. The role reports to the CX Head (VP) and involves leading a team through change, partnering with cross-functional teams to elevate performance and

Job description

Prudential Philippines is seeking a Senior CX leader to translate our CX strategy into prioritized roadmaps, journey designs, and end-to-end customer communications across lifecycle stages. You will oversee VoC programs, governance dashboards, and KPI reporting for executives, and drive Lean Six Sigma improvements to enhance customer outcomes. The role reports to the CX Head (VP) and involves leading a team through change, partnering with cross-functional teams to elevate performance and