Senior Customer Service Lead - Gaming & Bets, Mentorship

PlayTime Entertainment; Taguig; Presencial; PHP 300 000 - 540 000; Tempo integral

Resumo da oferta

Playmate in Manila is seeking a Senior Customer Service Representative to ensure exceptional customer satisfaction through effective communication, problem-solving, and leadership. You will mentor junior teammates while handling complex inquiries and guiding the team to maintain a positive customer experience.

The role requires extensive service experience, product knowledge, and the ability to address issues promptly, collaborating with other departments to drive process improvements and

Qualificações

• Extensive customer service experience and product knowledge.
• Ability to mentor junior teammates and guide complex inquiries.

Responsabilidades

• Mentor junior teammates and guide the team in handling complex inquiries.
• Collaborate with other departments to drive process improvements.

Conhecimentos

Customer service

Problem solving

Team leadership

Mentoring

Descrição da oferta de emprego

Playmate in Manila is seeking a Senior Customer Service Representative to ensure exceptional customer satisfaction through effective communication, problem-solving, and leadership. You will mentor junior teammates while handling complex inquiries and guiding the team to maintain a positive customer experience.

The role requires extensive service experience, product knowledge, and the ability to address issues promptly, collaborating with other departments to drive process improvements and