Senior Customer Service Lead - Gaming & Bets

PlayTime Entertainment; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Playmate in Manila is seeking a Senior Customer Service Representative to ensure exceptional customer satisfaction through effective communication, problem-solving, and leadership. You will mentor junior teammates while handling complex inquiries and guiding the team to maintain a positive customer experience.

The role requires extensive service experience, product knowledge, and the ability to address issues promptly, collaborating with other departments to drive process improvements and

Qualifications

• Bachelor's degree in business administration or related field preferred.
• Proven experience in customer service, with online gaming exposure a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle escalated customer inquiries and complaints with empathy and professionalism.
• Serve as primary contact for high-value or complex accounts.
• Provide prompt, effective responses to customer concerns and feedback.
• Analyze and resolve complex issues, coordinating with other departments as needed.
• Develop strategies to prevent recurring issues and improve satisfaction.

Skills

Excellent communication

Problem solving

Multitasking

Interpersonal skills

Mentoring/leadership

Education

Bachelor's degree in business administration

Tools

CRM software

Job description

Playmate in Manila is seeking a Senior Customer Service Representative to ensure exceptional customer satisfaction through effective communication, problem-solving, and leadership. You will mentor junior teammates while handling complex inquiries and guiding the team to maintain a positive customer experience.

The role requires extensive service experience, product knowledge, and the ability to address issues promptly, collaborating with other departments to drive process improvements and