Senior Critical Power Systems Engineer (Field Support)

Vertiv Co; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Vertiv Co in Mandaluyong, Philippines, is seeking a Technical Support Engineer – Critical Power Systems to provide regional technical support for critical power infrastructure across data centers, telecoms, industrial and mission-critical applications.

The role requires ownership of complex field issues from commissioning to fault investigation and lifecycle support, working with engineering, service operations and customers across Asia Pacific.

Qualifications

• Electrical Engineering qualification or equivalent industry experience.
• Experience in critical power, data centres or telecommunications is desirable, particularly with UPS, TELCO rectifiers and 400–800 VDC systems.
• Methodical troubleshooting, strong technical judgement and ownership through to closure.

Responsibilities

• Take technical ownership of complex faults and escalations through to resolution.
• Analyse alarms, event logs, waveforms, measurements and operating sequences.
• Lead technical investigations and root cause analysis identifying equipment, installation, configuration and system-level causes.
• Provide remote and onsite support during troubleshooting, commissioning and site events.
• Review commissioning procedures, test scripts and technical documentation.
• Coordinate escalations with Engineering, Quality, Product Management and manufacturing facilities.
• Develop service procedures, troubleshooting guides and training material.
• Deliver technical training and mentoring to field personnel.
• Identify recurring field issues and support permanent corrective actions.
• Provide input into spare-parts strategy, obsolescence and end-of-life support.
• Maintain focus on electrical safety including isolation, backfeed, stored energy and arc-flash.

Skills

Electrical systems understanding

Power-electronics knowledge

Troubleshooting skills

Education

Electrical Engineering qualification

Job description

Vertiv Co in Mandaluyong, Philippines, is seeking a Technical Support Engineer – Critical Power Systems to provide regional technical support for critical power infrastructure across data centers, telecoms, industrial and mission-critical applications.

The role requires ownership of complex field issues from commissioning to fault investigation and lifecycle support, working with engineering, service operations and customers across Asia Pacific.