Senior Collections Officer

Cartrack; Philippines; On-site; PHP 360,000 - 540,000; Full time

Job summary

Cartrack, a leading vehicle telematics company, is seeking a Collections professional to maintain healthy receivables. You will prioritize accounts, review AR records, verify payments, and resolve billing issues while protecting cash flow.

On-site in Makati City, Philippines, the role requires a degree in Accounting/Finance and at least 3 years in collections or AR, with strong communication and negotiation skills.

Qualifications

• Degree in Accounting, Finance, or related field required.
• 3+ years in Collections, Accounts Receivable, or similar customer-facing finance roles.
• Experience in BPO, FinTech, shared services, or collection agencies is preferred.

Responsibilities

• Prioritize daily accounts based on balances, behavior, risk, and business value.
• Review AR records to identify and manage collection priorities.
• Verify and reconcile customer accounts, payments, and transactions.
• Address billing concerns and disputes with practical resolutions.
• Track collection activities and keep records accurate and updated.
• Follow up on overdue accounts via outbound calls and email.
• Assist in resolving billing discrepancies to support cash flow and reduce delinquency.
• Communicate with customers professionally, respectfully, and results-driven.
• Monitor past-due invoices and confirm payment commitments.

Skills

Attention to detail

Communication skills

Negotiation

Problem solving

Willingness to work onsite

Education

Accounting

Job description

Be part of Cartrack, one of the largest vehicle telematics companies globally with almost 2.6 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

What You’ll Do

As part of our Collections team, you will play an important role in maintaining healthy receivables by:

• Prioritizing daily accounts based on outstanding balances, customer payment behavior, account risk, and business value

• Reviewing accounts receivable records to identify and manage collection priorities

• Verifying and reconciling customer accounts, payments, and transaction details

• Addressing billing concerns and dispute cases professionally while working toward practical resolutions

• Tracking collection activities and ensuring account records remain accurate and updated

• Following up on overdue accounts through outbound calls and email communication

• Assisting in resolving billing discrepancies to support cash flow and reduce delinquency

• Communicating with customers in a professional, respectful, and results-driven manner

• Monitoring past-due invoices and confirming payment commitments

What You’ll Bring

• A degree in Accounting, Business Administration, Finance, or a related field

• Strong attention to detail and commitment to following established processes

• At least 3 years of experience in Collections, Accounts Receivable, or a similar customer-facing finance role (BPO, FinTech, shared services, or collection agencies)

• Good communication, negotiation, and problem-solving skills

• Willingness to work onsite in Makati City, Philippines