Senior Client Value Analyst

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC.; Taguig; On-site; PHP 700,000 - 900,000; Full time

Job summary

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. seeks a client service professional to ensure clients gain maximum value from IQVIA products and services.

You will be the day-to-day contact, build strong relationships, and ensure deliverables meet customer specifications and timelines across pharmaceutical-related projects. You will analyze data, present findings, and facilitate meetings with clients while collaborating with sales and account managers to unlock additional value and revenue

Qualifications

• Bachelor's degree in any discipline.
• 4–5 years of related work experience; healthcare or life sciences experience preferred.
• Advanced proficiency in Microsoft Excel; Power BI is a plus.
• Strong client-facing and data presentation skills.
• Broad knowledge of client service and IQVIA products.
• Experience with meeting facilitation, presentation and training.
• Ability to travel to clients and IQVIA offices as appropriate.

Responsibilities

• Ensure fulfillment of contract specifications and ad-hoc client requests to build client satisfaction.
• Assist team members to maintain effective client relationships and act as day-to-day contact.
• Verify that product deliverables meet customer specifications, timeliness and quality.
• Collaborate with account managers to derive value from IQVIA products and identify opportunities within existing clients.
• Maintain internal communications with sales and client service support.
• Monitor performance against service agreements to ensure client obligations are met.
• Research and respond to client inquiries requiring in-depth understanding of client and market.
• May conduct product/services and process training for clients and employees.
• May conduct client meetings at client sites and represent IQVIA on projects.
• Mentor other client service reps and represent manager in absence.

Skills

Data analysis

Reporting

Client-facing

Excel

Power BI

Presentation

Training

Problem solving

Relationship building

Communication

Travel willingness

Education

Bachelor's degree in any discipline

IMS service certification program accreditation

Tools

PC applications

Job description

IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. seeks a client service professional to ensure clients gain maximum value from IQVIA products and services.

You will be the day-to-day contact, build strong relationships, and ensure deliverables meet customer specifications and timelines across pharmaceutical-related projects. You will analyze data, present findings, and facilitate meetings with clients while collaborating with sales and account managers to unlock additional value and revenue