Senior Client Service Administrator

SMHL Business Inc.; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Viridian Advisory is seeking Senior Client Service Administrators to support Australian Financial Planners from our Manila office. The role focuses on Xplan-driven administration, client documentation, and coordination with Australian advisors.

This is a full-time position with a clear path to contribute to growth as our Manila office expands. We value experience in AU financial planning, Life Insurance, and familiarity with Xplan; strong communication and organisation are essential.

Qualifications

• Minimum 2 years’ experience supporting AU Financial Planning practice.
• Xplan experience is essential.
• AU Life Insurance experience (Life/TPD/IP/Trauma) is highly regarded.
• Knowledge of Australian investment platforms Panorama/HUB24/Netwealth/Macquarie, etc.
• Knowledge of SMSF, Companies and Trusts.
• Proficiency in Microsoft Office Suite (Word/Outlook/Teams).
• Excellent communication and organisational skills.
• Business degree in Commerce/Finance/Accounting is highly regarded.

Responsibilities

• Collaborate with Australian-based Financial Advisors and Client Service Managers to deliver administration services.
• Update client records accurately in Xplan and prepare documents (client review packs, Fee Consent forms).
• Perform third-party research and establish entities in Xplan (SMSF, Companies, Trusts).
• Complete and process Advice Documents and implement advice strategies.
• Complete File Hygiene quality checks post-implementation.
• Proactively manage task allocation within Xplan and ensure timely completion.
• Respond to requests from Advisors/CSMs and maintain organized files in Xplan.
• Comply with financial services compliance standards in Australia.

Skills

AU Financial Planning experience

Communication skills

Organisational skills

Education

Commerce/Finance/Accounting degree

Tools

Xplan

MS Office

Job description

Viridian Advisory is seeking Senior Client Service Administrator to commence in our 2026 intake. We have multiple positions available for the right candidates in an exciting time for growth for our business as we continue to expand our support of our Australian Financial Planners across our 30 Australian offices. If you are seeking to join a growing organisation with extensive career development opportunities across all facets of the Australian Financial Planning process Viridian Advisory may be your next employer. Salary packages are extremely competitive and aligned to candidate’s experience.

Who We Are:

We are an Australian Financial Services Group with a network of over 100 Financial Advisors spanning across Australia. Driven by the purpose of empowering our clients through expert Financial Advice, our Advisors collaborate to craft tailored strategies for every stage of our clients' lives, covering areas such as wealth and retirement planning, superannuation, self-managed superfunds, cash flow management, insurance, Centrelink, aged care, and estate planning.

The Position:

We are on the lookout for full-time Highly Experienced Client Service Administrators (CSAs), to serve as the backbone of support for our valued Financial Advisors and Client Service Managers based throughout Australia.

Based in Manila, the primary responsibility of the CSA role is to complete administrative tasks efficiently, with a specific focus on tasks allocated through Xplan, our financial planning software.

Reporting to the Team Leader, who is also situated in Manila, the CSA will play a crucial part in the growth of our newly established Manila office. Ready to handle occasional ad hoc tasks as needed, this position is vital to ensuring we can serve our clients seamlessly. We're on the lookout for individuals who radiate positivity and are enthusiastic about laying the groundwork for our new office's success.

Responsibilities:

Collaborate closely with our Australian based Financial Advisors and Client Service Managers (CSMs) to deliver administration services such as:

• Updating client records accurately in Xplan
• Document preparation including client review packs and Fee Consent forms
• Third party research
• Establishing Entities in Xplan. i.e. SMSF, Companies and Trusts
• Completing and processing Advice Documents and implementation of advice strategies
• Completing File Hygiene quality checks on file post implementation

Additional role responsibilities:

• Proactively manage task allocation within Xplan and ensure prompt completion of open tasks.
• Respond promptly to requests and queries received from our valued Advisors and/or CSMs.
• Ensure all files, correspondence and other documentation are saved in an organised manner in Xplan.
• Comply with the Company compliance standards and policies relevant to financial services in Australia.

Knowledge, Skills & Experience:

• Min 2 years’ experience supporting and AU Financial Planning practice with a proven track record in completing end to end advice solutions.
• Experience with Xplan is essential.
• AU Life Insurance experience covering Life / TPD / IP and Trauma is highly regarded.
• Knowledge of Australian Investment Platforms Panorama/ HUB 24/ Netwealth / Macquarie etc.
• Knowledge on SMSF. Companies and Trusts are highly regarded.
• Knowledge of Wealth Solver / Risk Researcher are highly regarded
• Proficiency in Microsoft Office Suite, particularly Word, Outlook, and Teams.
• Exceptional communication skills, both written and verbal.
• Demonstrated organisational and time management skills.
• Strong attention to detail.
• Enjoys working in a positive team environment.
• Relevant Business degree in Commerce / Finance and Accounting is highly regarded.

The organisation is highly focused on developing employees’ knowledge within the Financial Planning Industry along with the opportunity for individuals to progress within the organisation as skill level develops. The company also operates several diverse businesses including Lending, Investment Management, IT, Finance, Compliance. Future career progression is not restricted to Financial Planning in isolation.

A competitive salary and incentive scheme are in place and becomes available post probation period of role. Work From Home is available post regularization if suitable premises are approved. Our current policy allows 50/50 to apply.